SMS statistics
See how many texts you sent, how many were delivered or replied to, what they cost, and read every message.
Opening Statistics › SMS, picking dates, clicking an overview number to list the messages behind it, searching and filtering, and exporting.
The SMS Statistics screen shows your text messaging for the dates you choose: how many messages were sent, delivered, replied to or failed, how many people unsubscribed, and the total cost. Below the totals you can read each message.
Before you start
- You need permission to view statistics. If Statistics is missing from your top navigation, ask your account owner.
Open SMS statistics
- In the top navigation, click Statistics › SMS.
- Set Start Date and End Date. Click Reset dates to return to the default period.
Statistics › SMS with the Overview list (Sends, Total Billable Pages, Deliveries, Sending, Replies, Failures, Unsubscribes, Total Cost) and the Details table of messages below.
Read the overview
| Figure | What it counts |
|---|---|
| Sends | Messages sent. |
| Total Billable Pages | Message segments you're billed for. A long message, or one with special characters, uses more than one segment. |
| Deliveries | Messages the carrier confirmed as delivered. |
| Sending | Messages still on their way. |
| Replies | Replies received from contacts. |
| Failures | Messages that couldn't be delivered. |
| Unsubscribes | Contacts who opted out. |
| Total Cost | What the messages cost. |
See the messages behind a number
- In Overview, click a figure such as Replies or Failures.
- The Details table filters to just those messages.
Search and filter messages
- Type in Search message, contact or number... to find a message.
- Use Result to show one type of message, for example replies.
- Use Direction to show outgoing or incoming messages only.
The table shows each message's Contact, Text, Direction, Phone Number, Time, Status, Segments and Cost.
The SMS Statistics Details table after clicking Replies in the Overview, listing incoming replies with Contact, Text, Direction, Phone Number, Time and Status.
Export messages
- Click Export above the table.
- A progress bar shows while the file is prepared.
- When it's ready you get a notification with a download link. The link expires after 30 minutes.
Common questions
Why is Total Billable Pages higher than Sends? Each message can be several billable segments. Shorter messages without emoji use fewer segments.
Messages are stuck in Sending. Carriers can take a while to confirm delivery. If they stay there, check your 10DLC registration, because unregistered numbers are often filtered.
Where do I see the AI's text conversations? Open the contact in your Inbox.