Prompt library
Choose which version of Bigly's built-in AI prompts your account follows, or fork a prompt to customise it.
Open the Prompt Library tab, read a prompt card, switch between the Stable and Latest versions, view details, fork a prompt, edit and save the fork, and remove it again.
Besides your own voice prompt, the AI agent relies on a set of built-in prompts that Bigly writes and maintains, for example the instructions it uses to work out the date and time of a meeting or callback from a conversation. The Prompt Library tab lets you see those prompts, choose which version your account uses, and make your own copy of one if you need different wording.
AI › Prompt Library showing the Prompt Selector heading and a list of prompt cards, each with its name, version badge, type badge, description, a preview of the Prompt Body, the Select Version pills Stable and Latest, and a View Details button.
Before you start
- This tab appears only when the prompt library is enabled for your account.
- Your role needs permission to change AI settings. See Team members.
Versions: Stable and Latest
Bigly publishes new versions of each built-in prompt over time. Each prompt has two versions you can follow:
- Stable: the version marked as stable by Bigly. Accounts follow this one by default.
- Latest: the version marked as latest. New improvements usually appear here first.
Your account follows the version you choose until you change it. When Bigly updates that version, you get the update automatically.
Choose a version
- Go to AI › Prompt Library.
- Find the prompt. The card shows its name, version number, type and a preview of the Prompt Body.
- Under Select Version, click Stable or Latest.
- Click Confirm in the message Are you sure you want to select the … Version? The selected pill turns green and you'll see Version updated.
Changing the version can change how the agent behaves. Place a test call afterwards.
Fork a prompt to customise it
Forking gives your account a private copy of a prompt that you can edit.
- On the prompt's card, click View Details.
- Click Fork Prompt.
- Edit the Prompt Body.
- Click Save Fork, or Cancel to discard your edits.
The card now shows a Forked badge and the note Using your forked version.
While a prompt is forked, your account uses your copy exactly as written. Bigly's later improvements to that prompt don't reach you until you remove the fork.
Edit or remove a fork
- Click View Details on the forked prompt.
- To change your copy, click Edit Prompt, make your changes and click Save Fork.
- To go back to Bigly's version, click Remove Fork. Your account follows the version tag it used before.
Common questions
Is this the same as my voice prompt? No. Your main conversation script is on the Voice prompt tab. The library holds Bigly's supporting prompts.
The tab says "No prompts have been published yet." Bigly hasn't published any library prompts for your account yet. Nothing needs to be done.
I broke something in my fork. Click Remove Fork to return to Bigly's version, then fork again if you still need changes.