Phone numbers
Buy the phone numbers your calls and texts come from, set where inbound calls go, and remove numbers you no longer need.
Search for and buy a local or toll-free number, read the number statuses on My Numbers, route inbound calls to the AI agent or forward them to a phone, and remove a number.
Every call and text you send from Bigly comes from one of your phone numbers. The Numbers page is where you buy numbers, see the ones you own, and decide what happens when someone calls them back.
The Numbers page with the Buy Numbers and My Numbers tabs, the Provider dropdown, Country, Number Type (Local or Toll Free), the Area Code box and the Search Numbers button.
Before you start
- If you plan to text from Vonage or Sinch numbers, finish 10DLC registration first. You can't buy those numbers until you have an approved 10DLC campaign.
- Your account needs an active subscription. See Billing.
Buy a number
- Go to Numbers in the top navigation and open the Buy Numbers tab.
- Choose a Provider. You only see the providers turned on for your account.
- Choose the Number Type: Local or Toll Free.
- Enter an Area Code to find numbers in a particular area. Local numbers in your leads' area codes are more likely to be answered.
- Click Search Numbers. Available numbers are listed with their Location and Price/mo.
- Click Buy Now next to the number you want. A Number Bought message confirms the purchase.
The Buy Numbers tab after a search, with a table of available numbers showing Number, Location and Price/mo, and a Buy Now button on each row.
Buying several numbers at once
Some accounts buy numbers in batches instead of searching. If you choose this kind of provider, the screen changes:
- Choose Outbound or Inbound as the Number Type.
- Enter how many numbers you want in Count.
- Pick one or more States, and optionally specific Area Codes. If you pick states but no area codes, Bigly uses any area code in those states.
- Click Buy Number. A Buying Numbers window shows each setup step as it finishes.
If the window says the numbers were bought but setup didn't finish, don't buy again. Click Retry setup, or contact support. Retrying never buys more numbers.
A new number shows as Pending until it's ready. It can't be used for calls or texts until its status changes to Active.
See your numbers
Open the My Numbers tab. The tab shows how many numbers you own. For each number you'll see:
| Column | What it shows |
|---|---|
| Number | The number and its status: Active (ready to use), Pending (still being set up) or Spam (flagged as spam and not used for sending). |
| Provider | The provider the number belongs to. |
| Assigned Forwarding | Where inbound calls to this number go (see below). |
| Created | When you bought it. |
Use Filter by Provider to show one provider's numbers. Numbers are billed monthly, on the 1st of each month.
Choose where inbound calls go
When a lead calls one of your numbers back, the call can go to your AI agent or to a phone.
- Send calls to the AI agent. For numbers that support it, switch on the VoiceAi toggle in Assigned Forwarding. Calls to that number are answered by your AI agent, using the inbound intro linked to the number. You can also link a number by choosing it in Select Number on an inbound intro.
- Forward calls to a phone. For numbers that support forwarding, click Edit, type the phone number in the format
+1234567890, and click the check mark. Bigly asks whether to use the same forwarding number for all your numbers; click Yes or No. Leave the box empty to stop forwarding.
The My Numbers tab with three numbers: one Active with the VoiceAi toggle on, one Active with a forwarding number and an Edit button, and one Pending, plus the Remove button on each row.
Remove a number
- Open the My Numbers tab.
- Click Remove on the number's row and confirm.
The number is released and you stop being charged for it. Any intro, campaign or forwarding setting that used it stops working, so update them first.
Troubleshooting
No active provider contact support to buy phone numbers. Your account has no number provider turned on. Contact support.
You must have an approved 10DLC campaign before purchasing a Sinch number. Finish 10DLC registration and wait for the campaign to be approved.
Your subscription has been canceled. Reactivate your subscription on the Billing page, then try again.
A number shows Spam. The number was flagged as spam, so Bigly no longer sends from it. Buy a replacement number, and contact support if you think the flag is wrong.