Archived contacts
Archive a contact's conversations to clear them out of your Inbox, find them again in the Archive view, and bring them back.
Archiving a conversation from the Inbox, what archiving does to the rest of that contact's messages, switching to the Archive view, and unarchiving a conversation.
Archiving clears a contact's conversation out of your Inbox without deleting anything. Use it for conversations that are finished, such as a lead who's booked or said no, so your Inbox only shows people who still need attention.
Archiving works per contact. When you archive one message, every call, text and email with that contact moves to the archive together.
Before you start
- You archive from the Inbox.
- You need permission to update calls, texts or emails. See Team members.
- Archiving doesn't delete the contact, change their lists or tags, or stop campaigns from reaching them. To stop contact, use Do Not Call. See Contacts.
Archive a conversation
- Click Inbox in the top navigation.
- Click the conversation you want to archive.
- Click Archive above the conversation list.
The conversation leaves your Inbox. It may take a moment for it to move fully into the archive.
The Inbox with a conversation selected and the DNC and Archive buttons above the conversation list, with Archive highlighted.
View archived conversations
- In the Inbox, click the Inbox heading at the top of the conversation list. It changes to Archive and the list shows archived conversations.
- Click Archive again to go back to the Inbox.
On a phone or narrow window, choose Archived from the inbox picker at the top of the screen instead.
The conversation list with the Archive heading shown in green and a list of archived conversations below it.
Restore an archived conversation
- Open the Archive view.
- Click the conversation.
- Click Archive (shown as Unarchive in some versions of the Inbox).
All of that contact's conversations return to your Inbox.
Common questions
Is an archived contact still in my lists and searches? Yes. Archiving only affects the Inbox. The contact stays in Contacts and on every list.
Can I still see archived messages on the contact's page? Yes. A contact's full history includes archived conversations.
Can I archive just one message? No. Archiving always moves every conversation with that contact.