Availability

An availability is a bookable calendar. It tells Bigly which days and hours leads can book, how long each meeting is, and which team members get the meetings. Your AI agent offers times from it during calls and texts, and your booking page shows the same open times to leads.

You can have several availabilities, for example one per product or per sales team.

Before you start

• Add your team members first, so you can assign meetings to them. See Team members.
• Decide how long meetings should be and whether you need a gap between them.

Create an availability

1. In the top navigation, click Calendars › Availability.
2. Click Add Availability.
3. Enter a Title. Leads see this name on your booking page.
4. Choose a Slot Duration and a Break Duration.
5. Under Availability Administrator, choose at least one user who manages this availability. This field is required.
6. Under Users For Meeting Assingnment, choose the team members who should receive meetings.
7. Under Users For Notification, choose anyone else who should be told about new bookings.
8. Fill in the optional fields described in Settings explained.
9. Click Save.

Set your weekly hours

A new availability has no open hours until you set them.

1. In the left panel, click the slots icon next to the availability's name.
2. In Calendar slots, tick each weekday you want to open.
3. For each day, pick a start time and an end time. Use the plus icon to add another time range on the same day, for example to leave out lunch.
4. Click Add (or Update if hours are already set).

Block out time

To stop bookings on part of a day, for example a holiday or a team meeting:

1. Open the availability in the week or day view.
2. Click the day you want to block. The Select Out Of Office Time window opens.
3. Pick the times to block.
4. Click Out of Office.

Manage an availability

Each availability in the left panel shows its Slot Duration and Break Duration, plus these controls:

• Default: turn on to make this the availability Bigly uses when no other one is chosen.
• Hide Open Slots: hides the open (bookable) slots on the calendar so you only see booked meetings.
• Auto meeting link: adds a video meeting link to each booking. Not enabled on every account.
• The link icon copies the public booking page link. See Booking links.
• The embed icon copies code to put the booking page on your website.
• The pencil icon opens the availability for editing.
• The bin icon deletes the availability. This can't be undone.

Use Calendar View:, Availability: and Users: in the header to change what the calendar shows. The legend shows Scheduled, AI and Available times in different colours.

Settings explained

Once an availability has bookings, you can't change its Slot Duration or Break Duration.

Troubleshooting

The agent says there are no times available. Check that weekly hours are set, that the days aren't blocked as out of office, and that Maximum Bookings in a slot hasn't been reached.

No times are offered for today. Same-day meetings are off unless Same day meeting is turned on in AI › Configure. See AI settings.

Google Meet links aren't being created. The window shows Not working when no company Google account is connected. Connect one under Integrations.

Related

• Main calendar
• Booking links
• Google Calendar
• AI settings