AI settings
Set your working hours, timezone and meeting calendar, and turn the AI agent's account-wide options on or off.
Open the Configure tab, set the timezone, add working hours for each day with one or more time slots, save them, pick the calendar for AI meetings, and walk through the most-used options.
The Configure tab holds the settings that apply to your whole AI agent rather than to one script: when it may call, which timezone it works in, which calendar it books meetings on, and a list of on/off options that control how leads start and move through your campaigns.
AI › Configure with the Enable FollowUp Configuration and Working hours toggles at the top, the per-day Start time and End time rows, the Update button, and the Options list of toggles below with Calender For Ai Meetings and Tenant Timezone at the bottom.
Before you start
- Your role needs permission to change AI settings. See Team members.
- Create the calendar you want meetings booked on. See Calendar.
Set your timezone
- Go to AI › Configure.
- Scroll to Tenant Timezone at the bottom and choose your timezone. You can type to search.
- The change saves straight away and you'll see Timezone updated.
Set the timezone before your working hours. Working hours are read in this timezone.
Set your working hours
Working hours decide when the agent calls leads and sends follow-ups, which callback times it offers, and when inbound callers get your After Office Hours intro.
- Turn on Working hours.
- In Working Day, choose a day. It's added to the list with a Start time and End time.
- Set the start and end time for that day.
- To add a second window on the same day, such as after a lunch break, click the + icon on that day's row. Click the bin icon to remove a window.
- Repeat for every day you want the agent to work.
- Click Update. You'll see Settings updated.
The Working hours section with Monday and Tuesday listed, each with Start time and End time fields and + and bin icons, the Working Day dropdown below, and the Update button.
With Working hours on, a day that has no time window is never callable. Add every day you want calls on. If you never set working hours, Bigly uses a default weekday window, which may not match your business, so always set them.
Bigly also applies each lead's local calling-time rules on top of your hours. See Calling hours.
Choose the calendar for AI meetings
- In Calender For Ai Meetings, choose the calendar the agent should book meetings on.
- The change saves straight away and you'll see Calender updated.
Choose Not Available if the agent shouldn't book meetings.
Turn options on or off
Each toggle under Options saves as soon as you click it, and you'll see Settings updated.
| Option | What it does |
|---|---|
| Same day meeting | Lets the agent offer meeting times for today. When off, the earliest slot it offers is tomorrow. |
| Start campaign on inbound text | Lets the AI reply to a text from someone it hasn't been in touch with before. When off, texts from unknown people are left for your team. |
| Start campaign on bigly page lead | Starts the AI campaign automatically for leads that come in from your landing pages. |
| Start campaign on any inbound lead | Starts the AI campaign automatically for new leads from any inbound source, such as lead webhooks. |
| Call immediately after text response | Calls the lead as soon as they reply to a text. |
| Block Landlines | Checks the number type before calling and skips landlines. |
| Execute first followup node immediately | Runs the first action in your first day follow-up straight away, instead of waiting for its delay. |
| Disable Schedule CallBacks | Stops the agent from booking callbacks. |
| Uses Prompt Attributes | Shows a Contact Attributes picker on intros and the voice prompt, so you can insert the contact's details into questions and prompts. |
| Use Twilio SMS campaigns | Text follow-ups send the exact text you wrote. When off, a text follow-up can be written by the AI. |
| Pause API Leads | Pauses the AI for leads that arrive through the API. |
Options your Bigly team sets up
These options depend on setup on Bigly's side. Don't change them unless support asks you to.
| Option | What it relates to |
|---|---|
| Ping/Post Service | Accepting leads in real time from lead sellers. |
| SIP to SIP transfer | How live transfers are connected to your phone system. |
| Call Forwarding Event | Marks your account as one that transfers calls live to your team. |
| Forward Calls Instantly (Without Queue) | Sends call-transfer events to your webhooks immediately instead of queuing them. |
Enable FollowUp Configuration
The Enable FollowUp Configuration toggle at the top turns your follow-up sequence on or off. Click it, then click Update to save.
Common questions
Where do I change the voice or the language model? On the Voice prompt tab.
Where are transfer numbers and the AI phone number? These are set up by your Bigly account team. Contact support to change them.
Can my AI assistant change these settings? Yes. Through the Bigly MCP you can ask for changes such as new working hours. See AI settings with your AI assistant.
Troubleshooting
The agent isn't calling anyone. Check that today has a working-hours window, that the timezone is right, and that the current time in that timezone is inside the window.
Leads are offered callback times when we're closed. Your working hours are missing or wrong. Fix them here and click Update.
The agent can't book meetings. Check Calender For Ai Meetings and the calendar's availability.