[{"data":1,"prerenderedAt":637},["ShallowReactive",2],{"page-\u002Fmanual\u002Fscheduled-callbacks":3,"all-pages":265},{"id":4,"title":5,"availability":6,"body":7,"description":251,"extension":252,"group":253,"lastReviewed":6,"meta":254,"navigation":255,"order":256,"path":257,"related":6,"section":258,"seo":259,"stem":260,"video":261,"__hash__":264},"docs\u002Fmanual\u002Fscheduled-callbacks.md","Scheduled callbacks",null,{"type":8,"value":9,"toc":239},"minimark",[10,24,27,32,37,63,67,91,95,110,119,123,154,165,177,181,195,199,215,219],[11,12,13,14,18,19,23],"p",{},"Leads often answer at a bad moment and say ",[15,16,17],"em",{},"\"Can you call me back tomorrow at 3?\"",". With ",[20,21,22],"strong",{},"scheduled callbacks",", your AI agent agrees a time with the lead, and Bigly places a new AI call at that time without anyone on your team having to remember.",[11,25,26],{},"Scheduled callbacks are on by default for AI calls.",[28,29],"screenshot",{"caption":30,"shows":31},"Scheduled callback in a transcript","A call transcript where the lead asks to be called back tomorrow afternoon and the AI agent confirms a time, with the call tagged Scheduled Callback.",[33,34,36],"h2",{"id":35},"before-you-start","Before you start",[38,39,40,50],"ul",{},[41,42,43,44,49],"li",{},"Set your ",[45,46,48],"a",{"href":47},"\u002Fmanual\u002Fcalling-hours","working hours",". The agent uses them to suggest callback times your team is open.",[41,51,52,53,57,58,62],{},"Make sure your ",[45,54,56],{"href":55},"\u002Fmanual\u002Fvoice-prompt","voice prompt"," tells the agent how to handle callback requests. You can use the ",[59,60,61],"code",{},"{working_hours}"," placeholder so the agent knows when you're open.",[33,64,66],{"id":65},"how-it-works","How it works",[68,69,70,73,76,83],"ol",{},[41,71,72],{},"During a call, the lead asks to be called back at a particular time.",[41,74,75],{},"The agent agrees a time with them. It should suggest a time inside your working hours.",[41,77,78,79,82],{},"When the call ends, Bigly tags the call ",[20,80,81],{},"Scheduled Callback"," and saves the agreed time.",[41,84,85,86,90],{},"At that time, Bigly places a new AI call to the lead. Bigly's compliance checks still apply to this call. See ",[45,87,89],{"href":88},"\u002Fmanual\u002Fcompliance-overview","Compliance overview",". ",[33,92,94],{"id":93},"when-the-lead-calls-you-first","When the lead calls you first",[11,96,97,98,102,103,106,107,109],{},"Leads sometimes call back before the agreed time. To give them the right greeting, create an inbound ",[45,99,101],{"href":100},"\u002Fmanual\u002Fintros","intro"," with ",[20,104,105],{},"Tag"," set to ",[20,108,81],{},". When a lead whose last call was tagged Scheduled Callback calls in, the agent uses that intro.",[11,111,112,113,115,116,90],{},"The ",[20,114,105],{}," list also has ",[20,117,118],{},"SMS Callback",[33,120,122],{"id":121},"where-to-see-callbacks","Where to see callbacks",[38,124,125,144],{},[41,126,127,130,131,133,134,138,139,143],{},[20,128,129],{},"Call statistics:"," calls that ended with a callback request are counted under ",[20,132,81],{},". See ",[45,135,137],{"href":136},"\u002Fmanual\u002Fcall-statistics","Call statistics"," and ",[45,140,142],{"href":141},"\u002Fmanual\u002Flead-statistics","Lead statistics",".",[41,145,146,149,150,143],{},[20,147,148],{},"The contact's history:"," the call and its transcript appear on the contact's page and in the ",[45,151,153],{"href":152},"\u002Fmanual\u002Finbox","Inbox",[11,155,156,157,160,161,164],{},"On the ",[20,158,159],{},"Leads"," statistics page, a scheduled callback counts as ",[15,162,163],{},"not yet a success",", because nothing has been booked or transferred yet. On campaign results it's grouped with successful outcomes.",[166,167,170],"callout",{"title":168,"type":169},"You can't edit a callback time yet","note",[11,171,172,173,176],{},"Bigly doesn't currently show upcoming callback times or let you change them. If a lead asks you to cancel a callback, mark the contact ",[20,174,175],{},"Do Not Call"," on their contact page.",[33,178,180],{"id":179},"turn-scheduled-callbacks-off","Turn scheduled callbacks off",[68,182,183,189],{},[41,184,185,186,143],{},"Go to ",[20,187,188],{},"AI › Configure",[41,190,191,192,143],{},"Switch on ",[20,193,194],{},"Disable Schedule CallBacks",[33,196,198],{"id":197},"common-questions","Common questions",[11,200,201,204,205,208,209,211,212,143],{},[20,202,203],{},"What time zone is the callback in?"," The agent works out the time from the conversation and your account's settings. Set your ",[20,206,207],{},"Tenant Timezone"," on ",[20,210,188],{}," so times are understood correctly. See ",[45,213,214],{"href":47},"Calling hours",[33,216,218],{"id":217},"related","Related",[38,220,221,225,230,235],{},[41,222,223],{},[45,224,214],{"href":47},[41,226,227],{},[45,228,229],{"href":100},"Intros",[41,231,232],{},[45,233,234],{"href":55},"Voice prompt",[41,236,237],{},[45,238,137],{"href":136},{"title":240,"searchDepth":241,"depth":241,"links":242},"",3,[243,245,246,247,248,249,250],{"id":35,"depth":244,"text":36},2,{"id":65,"depth":244,"text":66},{"id":93,"depth":244,"text":94},{"id":121,"depth":244,"text":122},{"id":179,"depth":244,"text":180},{"id":197,"depth":244,"text":198},{"id":217,"depth":244,"text":218},"Let your AI agent agree a callback time with a lead and call them back automatically at that time.","md","Calling",{},true,5,"\u002Fmanual\u002Fscheduled-callbacks","manual",{"title":5,"description":251},"manual\u002Fscheduled-callbacks",{"title":262,"outline":263},"How AI scheduled callbacks work","A lead asks to be called later, the agent agrees a time within working hours, Bigly calls back at that time, how inbound callbacks are recognised, where callbacks show in statistics, and how to turn the feature off.","TJygmDLHRz4g3-BiUtBfLca50arg7QhSUA8iz32_0IU",[266,271,276,282,287,292,297,302,308,313,317,321,325,330,336,340,345,349,351,355,357,361,363,368,372,376,381,385,389,394,399,404,408,412,416,420,422,427,430,432,436,438,442,446,450,454,459,463,467,471,475,479,483,488,492,497,501,505,506,510,515,520,524,528,532,536,540,544,549,551,556,561,565,570,574,578,582,586,591,595,599,602,606,610,613,617,621,624,628,631,634],{"path":267,"title":268,"description":269,"group":6,"order":6,"section":270},"\u002Ffor-ai-assistants","Docs for AI assistants","Every page on this site is also available as plain Markdown, indexed in llms.txt, so you can hand these docs to any LLM.","home",{"path":272,"title":273,"description":274,"group":275,"order":241,"section":258},"\u002Fmanual\u002F10dlc-registration","10DLC registration","Register your business brand and SMS campaigns with US carriers so your texts are delivered, then use the approved campaigns when you send.","SMS & messaging",{"path":277,"title":278,"description":279,"group":280,"order":281,"section":258},"\u002Fmanual\u002Factivity-log","Activity log","See who changed your intros, prompts, prompt variables and voice settings, compare old and new values, and roll a change back.","AI agent",7,{"path":283,"title":284,"description":285,"group":280,"order":286,"section":258},"\u002Fmanual\u002Fai-overview","How the AI agent works","See how intros, the voice prompt, prompt variables, settings and follow-ups fit together, and the order to set them up in.",1,{"path":288,"title":289,"description":290,"group":280,"order":291,"section":258},"\u002Fmanual\u002Fai-settings","AI settings","Set your working hours, timezone and meeting calendar, and turn the AI agent's account-wide options on or off.",9,{"path":293,"title":294,"description":295,"group":296,"order":241,"section":258},"\u002Fmanual\u002Fallowed-zip-codes","Allowed ZIP codes","Limit AI calls to contacts in the ZIP codes you serve, and make sure your contacts' ZIP codes are complete so they aren't skipped.","Compliance",{"path":298,"title":299,"description":300,"group":301,"order":241,"section":258},"\u002Fmanual\u002Fapi-keys","API keys","Generate API keys so Zapier, lead vendors or your own systems can send leads into Bigly, and delete keys you no longer use.","Account & billing",{"path":303,"title":304,"description":305,"group":306,"order":307,"section":258},"\u002Fmanual\u002Farchived-contacts","Archived contacts","Archive a contact's conversations to clear them out of your Inbox, find them again in the Archive view, and bring them back.","Contacts & lists",6,{"path":309,"title":310,"description":311,"group":312,"order":244,"section":258},"\u002Fmanual\u002Favailability","Availability","Create the bookable calendars your AI agent and booking page offer to leads, and set their hours, slot length and who gets the meetings.","Calendars & appointments",{"path":314,"title":315,"description":316,"group":301,"order":244,"section":258},"\u002Fmanual\u002Fbilling","Billing","Manage the cards on your account, see your plan and pricing, preview your next invoice, apply a discount code and download monthly billing statements.",{"path":318,"title":319,"description":320,"group":312,"order":241,"section":258},"\u002Fmanual\u002Fbooking-links","Booking links","Share a public booking page so leads can pick a time on your calendar, or embed it on your website.",{"path":322,"title":323,"description":324,"group":280,"order":244,"section":258},"\u002Fmanual\u002Fbot-activity","Bot activity","See the AI agent's latest conversations and the meetings it has booked for the next two weeks.",{"path":326,"title":327,"description":328,"group":329,"order":256,"section":258},"\u002Fmanual\u002Fbot-activity-statistics","Bot activity statistics","Drill into the leads behind your AI agent's numbers, filtered by source and outcome, and see every AI call made to each lead.","Statistics & reports",{"path":331,"title":332,"description":333,"group":334,"order":335,"section":258},"\u002Fmanual\u002Fbullhorn","Bullhorn","Connect your Bullhorn account and import candidates into Bigly as contacts.","Integrations",4,{"path":337,"title":338,"description":339,"group":312,"order":286,"section":258},"\u002Fmanual\u002Fcalendar","Main calendar","See every meeting your team and your AI agent have booked, add meetings by hand, and record whether people showed up.",{"path":341,"title":342,"description":343,"group":334,"order":344,"section":258},"\u002Fmanual\u002Fcalendly","Calendly","Bring your Calendly event types and bookings into Bigly so every meeting shows on your Bigly calendar.",8,{"path":346,"title":347,"description":348,"group":253,"order":307,"section":258},"\u002Fmanual\u002Fcall-recordings","Call recordings","Listen to recordings and read transcripts of your AI calls, from a contact's page or from call statistics, and export call records.",{"path":136,"title":137,"description":350,"group":329,"order":286,"section":258},"Review every call in a date range, filter by result, tag, direction and length, listen to recordings and export call records.",{"path":352,"title":353,"description":354,"group":253,"order":335,"section":258},"\u002Fmanual\u002Fcall-transfers","Call transfers","Understand how your AI agent hands interested leads to your team, where transfers are set up, and how to read transfer results.",{"path":47,"title":214,"description":356,"group":296,"order":244,"section":258},"Set the days and hours your AI agent may call and text leads, and understand the state calling-time rules Bigly applies on top.",{"path":358,"title":359,"description":360,"group":253,"order":286,"section":258},"\u002Fmanual\u002Fcalls","Calls","Build call lists from your contacts, start and schedule AI call campaigns, and track how each campaign and your API leads are performing.",{"path":88,"title":89,"description":362,"group":296,"order":286,"section":258},"See which do-not-call, litigator, opt-out and calling-hour checks Bigly runs automatically before contacting a lead, and what remains your responsibility.",{"path":364,"title":365,"description":366,"group":280,"order":367,"section":258},"\u002Fmanual\u002Fconnect-your-ai","Connect your AI agent","Use the in-app screen to connect Claude, ChatGPT, Claude Code or another AI assistant to your Bigly account, and manage connected apps and access tokens.",21,{"path":369,"title":370,"description":371,"group":306,"order":286,"section":258},"\u002Fmanual\u002Fcontacts","Contacts","Search and filter your contacts, open a contact's full history, edit their details, add a contact by hand, mark Do Not Call, and turn search results into a list.",{"path":373,"title":374,"description":375,"group":306,"order":256,"section":258},"\u002Fmanual\u002Fcustom-attributes","Custom attributes","Add your own contact fields, choose which ones are active and in what order, and set them up as search filters on the Contacts page.",{"path":377,"title":378,"description":379,"group":280,"order":380,"section":258},"\u002Fmanual\u002Femail-prompt","Email prompt","Write and test the AI prompts that personalize every email in an AI email blast.",16,{"path":382,"title":383,"description":384,"group":275,"order":335,"section":258},"\u002Fmanual\u002Femail-signature","Email signature","Create a branded email signature for yourself or your whole company, and add it to the emails you send from Bigly.",{"path":386,"title":387,"description":388,"group":334,"order":256,"section":258},"\u002Fmanual\u002Ffacebook-lead-ads","Facebook lead ads","Send leads from your Facebook lead ad forms straight into Bigly, so your AI agent can follow up within seconds.",{"path":390,"title":391,"description":392,"group":280,"order":393,"section":258},"\u002Fmanual\u002Ffirst-day-followup","First day followup","Set up the calls and texts a brand-new lead gets on the day they arrive from Facebook, Instagram, TikTok or your landing pages.",12,{"path":395,"title":396,"description":397,"group":280,"order":398,"section":258},"\u002Fmanual\u002Ffirst-message","First message","Write the first text message template used by the AI, with personalisation fields such as the lead's first name.",11,{"path":400,"title":401,"description":402,"group":280,"order":403,"section":258},"\u002Fmanual\u002Ffollowup-sequences","Follow-up sequence","Set up a recurring routine of AI calls, texts and picture messages that keeps following up with new leads until they convert or opt out.",10,{"path":405,"title":406,"description":407,"group":334,"order":241,"section":258},"\u002Fmanual\u002Fgohighlevel","GoHighLevel","Let your AI agent offer times from your GoHighLevel calendar and book meetings straight into it.",{"path":409,"title":410,"description":411,"group":334,"order":281,"section":258},"\u002Fmanual\u002Fgoogle-calendar","Google Calendar","Link your Google calendars to your Bigly availabilities so meetings stay in sync and you're never double-booked.",{"path":413,"title":414,"description":415,"group":334,"order":244,"section":258},"\u002Fmanual\u002Fhubspot","HubSpot","Keep your contacts in sync with HubSpot and log Bigly calls, texts and meetings on the HubSpot contact.",{"path":417,"title":418,"description":419,"group":306,"order":244,"section":258},"\u002Fmanual\u002Fimporting-contacts","Importing contacts","Upload a CSV or Excel file of leads, name and tag the new list, match your columns to Bigly's fields, and understand how duplicates are handled.",{"path":152,"title":153,"description":421,"group":275,"order":286,"section":258},"See every call, text and email with your contacts in one place, reply to leads, and archive conversations you've finished with.",{"path":423,"title":424,"description":425,"group":426,"order":286,"section":258},"\u002Fmanual","Using the Bigly app","What the Bigly Sales web app does, how it's laid out, and the four steps from a spreadsheet of leads to your first AI calls.","Get started",{"path":428,"title":334,"description":429,"group":334,"order":286,"section":258},"\u002Fmanual\u002Fintegrations","Connect Bigly to your CRM, calendars, lead ad platforms and other tools, and find the guide for each one.",{"path":100,"title":229,"description":431,"group":280,"order":241,"section":258},"Create the opening lines and qualifying questions the AI agent uses for each campaign and for inbound callers.",{"path":433,"title":434,"description":435,"group":434,"order":286,"section":258},"\u002Fmanual\u002Flanding-pages","Landing pages","Build, publish and track landing pages whose form fills arrive in Bigly as new leads.",{"path":141,"title":142,"description":437,"group":329,"order":335,"section":258},"Follow your AI campaigns from lead to meeting to revenue, with day-by-day call results, transfers, blocked calls and booked meetings.",{"path":439,"title":440,"description":441,"group":334,"order":403,"section":258},"\u002Fmanual\u002Flead-webhooks","Lead webhooks","Send leads into Bigly automatically from your website, lead vendor or other software using the contacts API.",{"path":443,"title":444,"description":445,"group":306,"order":241,"section":258},"\u002Fmanual\u002Flists","Lists","View, search and sort your contact lists, open a list to work with its contacts, split a large list, mark a whole list Do Not Call, and delete lists safely.",{"path":447,"title":448,"description":449,"group":426,"order":244,"section":258},"\u002Fmanual\u002Flogging-in","Logging in","Sign in to Bigly, reset a forgotten or expired password, accept a team invitation and sign out.",{"path":451,"title":452,"description":453,"group":426,"order":241,"section":258},"\u002Fmanual\u002Fnavigating-the-app","Navigating the app","Find your way around Bigly using the top navigation, the Overview dashboard, quick-create buttons and the user menu.",{"path":455,"title":456,"description":457,"group":280,"order":458,"section":258},"\u002Fmanual\u002Fno-reply-followup","No reply followup","Automatically nudge interested leads by text when they stop replying to your AI SMS conversation.",13,{"path":460,"title":461,"description":462,"group":434,"order":244,"section":258},"\u002Fmanual\u002Fpage-payments","Page payments","See the payments collected through your payment pages, and how card payments during AI calls work.",{"path":464,"title":465,"description":466,"group":253,"order":241,"section":258},"\u002Fmanual\u002Fphone-numbers","Phone numbers","Buy the phone numbers your calls and texts come from, set where inbound calls go, and remove numbers you no longer need.",{"path":468,"title":469,"description":470,"group":253,"order":244,"section":258},"\u002Fmanual\u002Fpower-dialer","Power dialer","Call the contacts on a call list yourself from your browser, one after another, with Bigly dialing the next contact for you.",{"path":472,"title":473,"description":474,"group":426,"order":335,"section":258},"\u002Fmanual\u002Fprofile","Your profile and tenant details","Update your name, contact details, time zone and password, and your company's account name, phone and call settings, on the Tenant Details page.",{"path":476,"title":477,"description":478,"group":280,"order":344,"section":258},"\u002Fmanual\u002Fprompt-selector","Prompt library","Choose which version of Bigly's built-in AI prompts your account follows, or fork a prompt to customise it.",{"path":480,"title":481,"description":482,"group":280,"order":335,"section":258},"\u002Fmanual\u002Fprompt-variables","Prompt variables","Store your company details once and reuse them in your voice prompt and intros with placeholders.",{"path":484,"title":485,"description":486,"group":280,"order":487,"section":258},"\u002Fmanual\u002Fqualifying-questions","Qualifying questions","Understand the qualifying questions your AI agent asks to decide whether a lead is a good fit, and how to get them changed.",20,{"path":489,"title":490,"description":491,"group":329,"order":307,"section":258},"\u002Fmanual\u002Freports","Reports and exports","Download your statistics as spreadsheets, and understand the reports Bigly can email you.",{"path":493,"title":494,"description":495,"group":496,"order":286,"section":258},"\u002Fmanual\u002Fringless-voicemail","Ringless voicemail","Drop a pre-recorded voicemail into your contacts' voicemail boxes without their phones ringing, as a campaign or after an unanswered AI call.","Voicemail & blasts",{"path":498,"title":499,"description":500,"group":329,"order":241,"section":258},"\u002Fmanual\u002Frvm-statistics","RVM statistics","Track your ringless voicemail drops, see which were delivered or failed and why, and what they cost.",{"path":502,"title":503,"description":504,"group":496,"order":244,"section":258},"\u002Fmanual\u002Fscheduled-blasts","Scheduled blasts","Monitor every call and SMS campaign in one list, and pause, resume, cancel, reschedule or re-run them.",{"path":257,"title":5,"description":251,"group":253,"order":256,"section":258},{"path":507,"title":508,"description":509,"group":329,"order":281,"section":258},"\u002Fmanual\u002Fshared-statistics","Shared statistics","Open a shared statistics link, see what it shows, and keep shared links safe.",{"path":511,"title":512,"description":513,"group":280,"order":514,"section":258},"\u002Fmanual\u002Fsms-agents","SMS agents","Create AI agents that reply to your leads' text messages, book meetings by text and follow up when a lead goes quiet.",14,{"path":516,"title":517,"description":518,"group":280,"order":519,"section":258},"\u002Fmanual\u002Fsms-campaign-config","SMS Campaign Configure","Link your registered SMS messaging campaigns to Bigly, choose a default, and update the messages those campaigns send.",15,{"path":521,"title":522,"description":523,"group":275,"order":244,"section":258},"\u002Fmanual\u002Fsms-campaigns","SMS campaigns","Send a text message campaign to a chosen group of contacts, now or at a scheduled time, and track sends, deliveries and replies.",{"path":525,"title":526,"description":527,"group":329,"order":244,"section":258},"\u002Fmanual\u002Fsms-statistics","SMS statistics","See how many texts you sent, how many were delivered or replied to, what they cost, and read every message.",{"path":529,"title":530,"description":531,"group":306,"order":335,"section":258},"\u002Fmanual\u002Ftags","Tags","Label contacts with tags, and use the Tags page to create, rename, merge and delete tags, see who carries a tag, and export those contacts.",{"path":533,"title":534,"description":535,"group":301,"order":286,"section":258},"\u002Fmanual\u002Fteam-members","Team members","Invite teammates to your Bigly account, add many at once, set their roles and permissions, edit their phone numbers and remove people who leave.",{"path":537,"title":538,"description":539,"group":280,"order":307,"section":258},"\u002Fmanual\u002Ftest-calls","Test calls","Call your own phone with the AI agent, then review the recording, transcript and captured answers.",{"path":541,"title":542,"description":543,"group":334,"order":307,"section":258},"\u002Fmanual\u002Ftiktok-lead-ads","TikTok lead ads","Send leads from your TikTok lead generation forms into Bigly automatically.",{"path":545,"title":546,"description":547,"group":280,"order":548,"section":258},"\u002Fmanual\u002Ftools-configuration","Tools configuration","Learn which actions your AI agent can take during a call, such as transferring, ending the call or sending a text, and how they're set up.",19,{"path":55,"title":234,"description":550,"group":280,"order":256,"section":258},"Write the base instructions the AI agent follows on every call, and choose its voice, speech and timing settings.",{"path":552,"title":553,"description":554,"group":280,"order":555,"section":258},"\u002Fmanual\u002Fweb-calling","Web calling","Add a talk-to-us button to your website so visitors can speak with your AI agent from their browser, with no phone call needed.",17,{"path":557,"title":558,"description":559,"group":280,"order":560,"section":258},"\u002Fmanual\u002Fwebhooks","Webhooks","Send AI call results, booked meetings and opt-outs to your CRM, Zapier or any other system the moment they happen.",18,{"path":562,"title":563,"description":564,"group":334,"order":291,"section":258},"\u002Fmanual\u002Fzapier","Zapier","Connect Bigly to thousands of apps through Zapier, using an API key to send leads in and webhooks to send call results out.",{"path":566,"title":289,"description":567,"group":568,"order":286,"section":569},"\u002Fmcp\u002Fai-settings","Ask your AI assistant to read or change the account-wide switches and limits that control how your AI agent calls leads.","AI agent setup","mcp",{"path":571,"title":572,"description":573,"group":568,"order":307,"section":569},"\u002Fmcp\u002Fcall-context-preview","Call preview","Ask your AI assistant to show exactly what your AI agent would say and do on a call, without placing one.",{"path":575,"title":576,"description":577,"group":426,"order":244,"section":569},"\u002Fmcp\u002Fconnect","Connect your AI assistant","Connect Claude, ChatGPT, Claude Code or another MCP-capable assistant to your Bigly account, and disconnect it when you no longer need it.",{"path":579,"title":391,"description":580,"group":581,"order":244,"section":569},"\u002Fmcp\u002Ffirst-day-followup","Ask your AI assistant to set up the step-by-step calls and texts that go out as soon as a new lead is added.","Follow-ups",{"path":583,"title":584,"description":585,"group":581,"order":286,"section":569},"\u002Fmcp\u002Ffollowup-sequences","Followup sequence","Ask your AI assistant to set up the recurring calls, texts and picture messages that keep following up with leads, and the working hours they run in.",{"path":587,"title":588,"description":589,"group":590,"order":286,"section":569},"\u002Fmcp\u002Fguided-workflows","Guided workflows","The seven ready-made workflows the Bigly MCP offers, what each one does, and how to start it from your AI assistant.","Reference",{"path":592,"title":593,"description":594,"group":426,"order":241,"section":569},"\u002Fmcp\u002Fhow-changes-work","How changes are made safely","Understand how your AI assistant reads your Bigly setup, previews every change, and only saves it after you confirm.",{"path":596,"title":597,"description":598,"group":426,"order":286,"section":569},"\u002Fmcp","Using Bigly with your AI assistant","Connect Claude, ChatGPT or another MCP-capable assistant to your Bigly account and configure your AI agent by describing what you want.",{"path":600,"title":229,"description":601,"group":568,"order":241,"section":569},"\u002Fmcp\u002Fintros","Ask your AI assistant to create, edit or delete intros, the opening lines and qualifying questions your AI agent uses on calls.",{"path":603,"title":604,"description":605,"group":590,"order":335,"section":569},"\u002Fmcp\u002Fnot-covered","What the MCP doesn't cover","The parts of Bigly your AI assistant can't read or change through the MCP, and where to do each of them in the app instead.",{"path":607,"title":608,"description":609,"group":426,"order":335,"section":569},"\u002Fmcp\u002Fonboarding-guide","Onboarding guide","Have your AI assistant load Bigly's onboarding guide, review how your account is set up, and walk you through what's missing.",{"path":611,"title":481,"description":612,"group":568,"order":244,"section":569},"\u002Fmcp\u002Fprompt-variables","Ask your AI assistant to add, change or remove the company facts your AI agent quotes on calls, such as your company name and offer.",{"path":614,"title":615,"description":616,"group":590,"order":244,"section":569},"\u002Fmcp\u002Freference-resources","Reference material","The reference documents Bigly gives your AI assistant, such as the voice and model catalog, the settings reference and the prompting guide, and how to use them.",{"path":618,"title":512,"description":619,"group":620,"order":286,"section":569},"\u002Fmcp\u002Fsms-agents","Ask your AI assistant to create, edit or delete the AI agents that reply to your leads' text messages.","Channels & integrations",{"path":622,"title":546,"description":623,"group":568,"order":256,"section":569},"\u002Fmcp\u002Ftools-configuration","Ask your AI assistant to set up the actions your AI agent can take during a call, such as transferring the caller, ending the call or sending a text.",{"path":625,"title":626,"description":627,"group":590,"order":241,"section":569},"\u002Fmcp\u002Ftroubleshooting","Troubleshooting","Fix common problems with the Bigly MCP, from connection and permission errors to changes that won't save and AI calls that are being blocked.",{"path":629,"title":234,"description":630,"group":568,"order":335,"section":569},"\u002Fmcp\u002Fvoice-prompt","Ask your AI assistant to edit your AI agent's call script, voice, language model and conversation timing, and to manage your saved prompts.",{"path":632,"title":553,"description":633,"group":620,"order":244,"section":569},"\u002Fmcp\u002Fweb-call","Ask your AI assistant to set up the website widget that lets visitors talk to your AI agent from their browser, and get the snippet to paste on your site.",{"path":635,"title":558,"description":636,"group":620,"order":241,"section":569},"\u002Fmcp\u002Fwebhooks","Ask your AI assistant to set up webhooks that send call results, transfers, bookings and opt-outs to your CRM, Zapier or any other system.",1793104959467]