# RVM statistics

> Track your ringless voicemail drops, see which were delivered or failed and why, and what they cost.

- Section: Using the app (manual) › Statistics & reports
- Web page: https://docs.biglysales.com/manual/rvm-statistics
- Availability: Requires ringless voicemail on your account
- Video: placeholder — "Checking your ringless voicemail results" (not yet recorded)

The **RVM Statistics** screen shows the results of your [ringless voicemail](https://docs.biglysales.com/manual/ringless-voicemail.md) drops for the dates you choose: how many were sent, delivered, still queued, failed or cancelled, and what they cost.

## Before you start

- Ringless voicemail must be turned on for your account. If you don't see **Voicemails** in the top navigation, it isn't. Contact support to turn it on.
- You need permission to view statistics.

## Open RVM statistics

1. In the top navigation, click **Statistics › RVM**.
2. Set **Start Date** and **End Date**. Click **Reset dates** to return to the default period.

> [Screenshot placeholder: RVM Statistics screen — Statistics › RVM with the Overview totals (Drops, Sent, Delivered, Queued, Failed, Cancelled, Total Cost) and the Details table of voicemail drops.]

## Read the overview

| Figure | What it counts |
|---|---|
| **Drops** | Voicemail drops in the period. |
| **Sent** | Drops handed to the carrier. |
| **Delivered** | Drops confirmed as delivered to the voicemail box. |
| **Queued** | Drops waiting to go out. |
| **Failed** | Drops that couldn't be delivered. |
| **Cancelled** | Drops cancelled before they went out. |
| **Total Cost** | What the drops cost. |

## Find specific drops

1. Type a name or number in **Search here...**.
2. Use **Status** to show **All**, **Queued**, **Sent**, **Delivered**, **Failed** or **Cancelled** drops.

The **Details** table shows each drop's **Contact**, **Phone Number**, **Time**, **Status**, **Failure Reason** and **Cost**.

> [Screenshot placeholder: Failed voicemail drops — The RVM Statistics Details table filtered to Status Failed, with the Failure Reason column filled in.]

## Export drops

Click **Export** above the table. When the file is ready you get a notification with a download link that expires after 30 minutes.

## Common questions

**Why did a drop fail?** Read the **Failure Reason** column for that drop. Filter **Status** to **Failed** to see them all together.

**Can I see which drops led to a call back?** Inbound calls appear in [Call statistics](https://docs.biglysales.com/manual/call-statistics.md).

## Related

- [Ringless voicemail](https://docs.biglysales.com/manual/ringless-voicemail.md)
- [Scheduled blasts](https://docs.biglysales.com/manual/scheduled-blasts.md)
- [Call statistics](https://docs.biglysales.com/manual/call-statistics.md)

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All documentation pages: https://docs.biglysales.com/llms.txt