# Qualifying questions

> Understand the qualifying questions your AI agent asks to decide whether a lead is a good fit, and how to get them changed.

- Section: Using the app (manual) › AI agent
- Web page: https://docs.biglysales.com/manual/qualifying-questions
- Availability: Set up by your Bigly account team
- Video: placeholder — "How your AI agent qualifies leads" (not yet recorded)

**Qualifying questions** are the questions your AI agent asks on a call to decide whether a lead is a good fit, for example *"Do you own your home?"* or *"What's your budget?"*. Each possible answer can lead to the next question or to a decision, such as qualifying or disqualifying the lead.

This tab is managed by the Bigly team. You won't see it in your AI menu. To add, remove or change a question, contact support.

## How they work

- Questions are asked in a set order.
- For each question, the Bigly team lists the answers the agent should listen for.
- Each answer either moves on to another question or ends the qualification with a decision.
- An answer can be saved to a contact attribute, so you can see it on the contact afterwards and use it in lists and filters. See [Custom attributes](https://docs.biglysales.com/manual/custom-attributes.md).

> [Screenshot placeholder: Qualifying Questions (Bigly team view) — AI › Qualifying Questions with a numbered list of questions, each with a Question field, a Contact attribute field and a Comma separated possible values field.]

## Asking for a change

When you contact support, include:

1. The question, worded the way you'd like the agent to ask it.
2. The answers that matter, and what should happen after each one: the next question, qualify, or disqualify.
3. The contact attribute you want the answer saved to, if any.

After the change, place a [test call](https://docs.biglysales.com/manual/test-calls.md) to hear the new flow.

## Common questions

**Can I change the wording myself?** Not on this tab. You can shape *how* the agent talks in your [voice prompt](https://docs.biglysales.com/manual/voice-prompt.md) and [prompt variables](https://docs.biglysales.com/manual/prompt-variables.md), but the qualifying questions themselves are set by the Bigly team.

**Where do I see a lead's answers?** In the call's transcript and summary, and on the contact if the question saves to an attribute. See [Bot activity](https://docs.biglysales.com/manual/bot-activity.md).

## Related

- [Voice prompt](https://docs.biglysales.com/manual/voice-prompt.md)
- [Call transfers](https://docs.biglysales.com/manual/call-transfers.md)
- [Custom attributes](https://docs.biglysales.com/manual/custom-attributes.md)
- [Test calls](https://docs.biglysales.com/manual/test-calls.md)

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All documentation pages: https://docs.biglysales.com/llms.txt