[{"data":1,"prerenderedAt":1211},["ShallowReactive",2],{"page-\u002Fmanual\u002Fintros":3,"all-pages":838},{"id":4,"title":5,"availability":6,"body":7,"description":825,"extension":826,"group":827,"lastReviewed":6,"meta":828,"navigation":829,"order":809,"path":830,"related":805,"section":831,"seo":832,"stem":833,"video":834,"__hash__":837},"docs\u002Fmanual\u002Fintros.md","Intros",null,{"type":8,"value":9,"toc":807},"minimark",[10,30,33,38,43,75,79,130,138,142,200,215,219,225,269,273,284,288,331,334,337,441,472,482,486,495,545,551,554,557,581,587,591,620,624,668],[11,12,13,14,18,19,24,25,29],"p",{},"An ",[15,16,17],"strong",{},"intro"," is the campaign-specific part of the AI agent's script. It holds what the agent says first, the questions it asks to qualify the lead, and what it does next. Your ",[20,21,23],"a",{"href":22},"\u002Fmanual\u002Fvoice-prompt","voice prompt"," holds the rules that apply to every call. When a call starts, Bigly drops the intro into the voice prompt where the ",[26,27,28],"code",{},"{intro}"," placeholder sits.",[11,31,32],{},"You'll usually have one intro per campaign or offer, plus a few special intros for inbound situations, such as callers who ring outside office hours.",[34,35],"screenshot",{"caption":36,"shows":37},"Intros tab","AI › Teach Your Bot › Intros with three intro tabs across the top, the + button and Clone Intro link at the right, and the active intro showing Title, Message, Voice Prompt, the Inbound\u002FOutbound switch and the outbound sentence fields.",[39,40,42],"h2",{"id":41},"before-you-start","Before you start",[44,45,46,56,63],"ul",{},[47,48,49,50,52,53,55],"li",{},"Write your ",[20,51,23],{"href":22}," first, and make sure it contains ",[26,54,28],{},".",[47,57,58,59,55],{},"Add the phone numbers you want inbound callers to reach. See ",[20,60,62],{"href":61},"\u002Fmanual\u002Fphone-numbers","Phone numbers",[47,64,65,66,70,71,74],{},"Fill in your ",[20,67,69],{"href":68},"\u002Fmanual\u002Fprompt-variables","prompt variables"," so you can use placeholders such as ",[26,72,73],{},"{company_name}"," in your wording.",[39,76,78],{"id":77},"how-intros-are-used","How intros are used",[44,80,81,92],{},[47,82,83,86,87,91],{},[15,84,85],{},"Outbound calls."," When you start an AI call campaign on the ",[20,88,90],{"href":89},"\u002Fmanual\u002Fcalls","Calls"," page, you choose which intro it uses. Follow-up calls can use an intro too.",[47,93,94,97,98],{},[15,95,96],{},"Inbound calls."," When someone calls you, Bigly picks an intro in this order:\n",[99,100,101,107,117,124,127],"ol",{},[47,102,103,104,55],{},"If you're outside your working hours, the intro tagged ",[15,105,106],{},"After Office Hours",[47,108,109,110,113,114,55],{},"An intro tagged to match the caller's most recent tag, such as ",[15,111,112],{},"Transferred Dropped"," or ",[15,115,116],{},"Scheduled Callback",[47,118,119,120,123],{},"The intro whose ",[15,121,122],{},"Select Number"," matches the number they dialled.",[47,125,126],{},"The intro of the last campaign that contacted them.",[47,128,129],{},"If none of these match, your voice prompt's default inbound wording.",[131,132,135],"callout",{"type":133,"title":134},"note","One intro per number",[11,136,137],{},"Bigly doesn't stop you from giving two intros the same inbound number. If you do, only one of them is used, so keep each inbound number on a single intro.",[39,139,141],{"id":140},"create-an-intro","Create an intro",[99,143,144,150,161,168,180,187,194],{},[47,145,146,147,55],{},"Go to ",[15,148,149],{},"AI › Teach Your Bot › Intros",[47,151,152,153,156,157,160],{},"Click the ",[15,154,155],{},"+"," button at the end of the intro tabs. A new tab called ",[15,158,159],{},"New Intro"," opens.",[47,162,163,164,167],{},"Enter a ",[15,165,166],{},"Title",". Your team sees this name when choosing an intro for a campaign.",[47,169,170,171,174,175,179],{},"Optionally, choose a ",[15,172,173],{},"Voice Prompt"," for this intro (see ",[20,176,178],{"href":177},"#use-a-different-voice-prompt-for-one-intro","Use a different voice prompt for one intro",").",[47,181,182,183,186],{},"Make sure ",[15,184,185],{},"Outbound"," is selected in the Inbound\u002FOutbound switch, then fill in the outbound fields (see the next section).",[47,188,189,190,193],{},"Click ",[15,191,192],{},"Inbound"," and fill in the inbound fields.",[47,195,189,196,199],{},[15,197,198],{},"Save"," at the bottom of the page.",[131,201,204],{"type":202,"title":203},"warning","Fill in both directions",[11,205,206,207,210,211,214],{},"A campaign can't start if its intro is missing any of these: the outbound intro text, the inbound intro text, the ",[15,208,209],{},"First Outbound Sentence",", the ",[15,212,213],{},"First Inbound Sentence"," or the inbound number. Leads often call back the number that called them, so the inbound side matters even for outbound campaigns.",[39,216,218],{"id":217},"write-the-outbound-side","Write the outbound side",[11,220,221,222,224],{},"With ",[15,223,185],{}," selected:",[99,226,227,236,242,248,262],{},[47,228,229,231,232],{},[15,230,209],{},": the first thing the agent says when the lead answers. For example: ",[233,234,235],"em",{},"Hi {name}, this is Sarah from {company_name}.",[47,237,238,241],{},[15,239,240],{},"Second Outbound Sentence",": what the agent says next, once the lead responds.",[47,243,244,247],{},[15,245,246],{},"Transfer Call Summary Prompt (Outbound)",": instructions for the short summary the agent gives your team member before connecting a transferred call. Leave it empty to connect transfers without a summary.",[47,249,250,253,254,257,258,261],{},[15,251,252],{},"Intro (outbound)",": the script for this campaign. Describe the opening, then how to work through the questions, using ",[26,255,256],{},"{Q1}",", ",[26,259,260],{},"{Q2}"," and so on where each question should be asked. Say what to do on a yes or a no, for example transfer the call or end it politely.",[47,263,264,265,179],{},"Add your qualifying questions (see ",[20,266,268],{"href":267},"#add-qualifying-questions","Add qualifying questions",[34,270],{"caption":271,"shows":272},"Outbound intro fields","An intro with Outbound selected, showing First Outbound Sentence, Second Outbound Sentence, Transfer Call Summary Prompt (Outbound), the Intro (outbound) text box containing the Q1 and Q2 placeholders, and two question cards below it.",[11,274,275,276,279,280,283],{},"If your account has ringless voicemail turned on, you'll also see ",[15,277,278],{},"No-Answer Voicemail Recording URL",". Paste a link to a recording, or click ",[15,281,282],{},"Upload"," to upload a WAV, MP3 or OGG file, then save the intro.",[39,285,287],{"id":286},"write-the-inbound-side","Write the inbound side",[99,289,290,295,302,308,318,324],{},[47,291,189,292,294],{},[15,293,192],{}," in the switch.",[47,296,297,298,301],{},"To start from your outbound wording, click ",[15,299,300],{},"Copy from Outbound",". This copies the intro text, the first sentence, the transfer summary prompt and the questions into the inbound fields, replacing what's there.",[47,303,304,305,307],{},"Edit the ",[15,306,213],{},", which is the agent's greeting when someone calls in.",[47,309,304,310,313,314,317],{},[15,311,312],{},"Transfer Call Summary Prompt (Inbound)"," and the ",[15,315,316],{},"Intro (inbound)"," text.",[47,319,320,321,323],{},"In ",[15,322,122],{},", choose the phone number this intro answers.",[47,325,326,327,330],{},"Leave ",[15,328,329],{},"Tag"," empty for a normal campaign intro. Tags are for the special intros described below.",[39,332,268],{"id":333},"add-qualifying-questions",[11,335,336],{},"Each question card has these fields:",[338,339,340,353],"table",{},[341,342,343],"thead",{},[344,345,346,350],"tr",{},[347,348,349],"th",{},"Field",[347,351,352],{},"What to enter",[354,355,356,377,391,412],"tbody",{},[344,357,358,364],{},[359,360,361],"td",{},[15,362,363],{},"Question",[359,365,366,367,370,371,373,374,376],{},"The question the agent asks, such as ",[233,368,369],{},"Do you own your home?"," The first question fills ",[26,372,256],{},", the second ",[26,375,260],{},", and so on.",[344,378,379,384],{},[359,380,381],{},[15,382,383],{},"Attribute Name",[359,385,386,387,390],{},"A short name the answer is stored under, such as ",[26,388,389],{},"owns_home",". Use lowercase words joined by underscores.",[344,392,393,398],{},[359,394,395],{},[15,396,397],{},"Answer Type",[359,399,400,257,403,257,406,113,409,55],{},[15,401,402],{},"String",[15,404,405],{},"Number",[15,407,408],{},"Boolean (True\u002FFalse)",[15,410,411],{},"List",[344,413,414,424],{},[359,415,416,419,420,423],{},[15,417,418],{},"Expected output"," (outbound) or ",[15,421,422],{},"Instruction (Expected answer)"," (inbound)",[359,425,426,427,257,430,113,433,436,437,440],{},"What counts as an answer. Pick a preset, such as ",[233,428,429],{},"must get a yes, no or equivalent answer",[233,431,432],{},"must get a number",[233,434,435],{},"must get a zipcode",", or choose ",[15,438,439],{},"custom"," and type your own instruction.",[44,442,443,449,452],{},[47,444,189,445,448],{},[15,446,447],{},"Add Question"," to add another card.",[47,450,451],{},"Click the red bin icon on a card to delete it, then confirm. A card can't be deleted when it's the only one.",[47,453,454,455,458,459,463,464,467,468,471],{},"If ",[15,456,457],{},"Uses Prompt Attributes"," is on in ",[20,460,462],{"href":461},"\u002Fmanual\u002Fai-settings","AI settings",", each question has a ",[15,465,466],{},"Contact Attributes"," link. Click ",[15,469,470],{},"show",", then click an attribute to insert the contact's value into the question.",[131,473,475],{"type":474},"tip",[11,476,477,478,481],{},"Keep the number of ",[26,479,480],{},"{Q#}"," placeholders in your intro text equal to the number of questions. An extra placeholder is read out literally, and a question with no placeholder is never asked.",[39,483,485],{"id":484},"set-up-special-inbound-intros","Set up special inbound intros",[11,487,488,489,491,492,494],{},"Create a separate intro, click ",[15,490,192],{},", and choose a ",[15,493,329],{},":",[338,496,497,506],{},[341,498,499],{},[344,500,501,503],{},[347,502,329],{},[347,504,505],{},"When it's used",[354,507,508,517,526,535],{},[344,509,510,514],{},[359,511,512],{},[15,513,106],{},[359,515,516],{},"Someone calls outside your working hours. Write a short message saying you're closed and when you'll call back. Without this intro, callers hear a generic closed message.",[344,518,519,523],{},[359,520,521],{},[15,522,112],{},[359,524,525],{},"A caller whose last transfer to your team dropped calls back. Acknowledge the earlier call and offer to connect them again.",[344,527,528,532],{},[359,529,530],{},[15,531,116],{},[359,533,534],{},"The caller has a callback booked.",[344,536,537,542],{},[359,538,539],{},[15,540,541],{},"SMS Callback",[359,543,544],{},"The contact asked for a call back over text.",[11,546,547,548,550],{},"These intros don't need questions. Every account should have an ",[15,549,106],{}," intro.",[39,552,178],{"id":553},"use-a-different-voice-prompt-for-one-intro",[11,555,556],{},"By default, every intro uses the main voice prompt. To give one campaign completely different rules:",[99,558,559,568,577],{},[47,560,561,562,564,565,55],{},"On the ",[20,563,173],{"href":22}," tab, save the alternative prompt with ",[15,566,567],{},"Save As",[47,569,570,571,573,574,576],{},"Back on ",[15,572,5],{},", open the intro and choose that prompt in the ",[15,575,173],{}," dropdown.",[47,578,189,579,55],{},[15,580,198],{},[11,582,583,584,586],{},"Calls that use this intro now use the selected prompt instead of the main one. The intro is still inserted at its ",[26,585,28],{}," placeholder.",[39,588,590],{"id":589},"change-the-voice-for-one-intro","Change the voice for one intro",[11,592,593,594,257,597,257,600,603,604,607,608,610,611,614,615,619],{},"The right-hand column of each intro has the same voice settings as the Voice Prompt tab: ",[15,595,596],{},"Voice Engine",[15,598,599],{},"Speech to Text",[15,601,602],{},"Text to Speech"," and ",[15,605,606],{},"Voice Activity Detection",". Leave ",[15,609,596],{}," on ",[15,612,613],{},"Same as assistant"," to use the main settings, or change them to give this campaign its own voice or model. See ",[20,616,618],{"href":617},"\u002Fmanual\u002Fvoice-prompt#settings-explained","Voice prompt"," for what each setting does.",[39,621,623],{"id":622},"clone-or-delete-an-intro","Clone or delete an intro",[44,625,626,653],{},[47,627,628,631,632,635,636,639,640,643,644],{},[15,629,630],{},"Clone:"," click ",[15,633,634],{},"Clone Intro",", choose the intro in ",[15,637,638],{},"Select Intro",", then click ",[15,641,642],{},"Clone",". A copy named ",[233,645,646,650,651,55],{},[647,648,649],"title",{}," - Copy"," opens as the first tab. Edit it and click ",[15,652,198],{},[233,654,655],{},[47,656,657,660,661,664,665,55],{},[15,658,659],{},"Delete:"," open the intro's tab, click the ",[15,662,663],{},"×"," on the tab, then confirm with ",[15,666,667],{},"Delete",[233,669,670,674,733,737,749,758,767,780,784],{},[39,671,673],{"id":672},"settings-explained","Settings explained",[338,675,676,685],{},[341,677,678],{},[344,679,680,682],{},[347,681,349],{},[347,683,684],{},"What it does",[354,686,687,696,706,715,724],{},[344,688,689,693],{},[359,690,691],{},[15,692,166],{},[359,694,695],{},"The intro's name in lists and campaign settings.",[344,697,698,703],{},[359,699,700],{},[15,701,702],{},"Message",[359,704,705],{},"A text message for the AI to use with this intro, for accounts that send links by text.",[344,707,708,712],{},[359,709,710],{},[15,711,173],{},[359,713,714],{},"Optional. Replaces the main voice prompt for calls that use this intro.",[344,716,717,721],{},[359,718,719],{},[15,720,122],{},[359,722,723],{},"The inbound number this intro answers.",[344,725,726,730],{},[359,727,728],{},[15,729,329],{},[359,731,732],{},"Makes this a special inbound intro (see above).",[39,734,736],{"id":735},"troubleshooting","Troubleshooting",[11,738,739,742,743,745,746,748],{},[15,740,741],{},"The agent skips my campaign script."," The voice prompt is missing ",[26,744,28],{},". Add it on the ",[20,747,173],{"href":22}," tab.",[11,750,751,754,755,757],{},[15,752,753],{},"A question is never asked."," Check that the intro text has a ",[26,756,480],{}," placeholder for every question, in the same order.",[11,759,760,763,764,766],{},[15,761,762],{},"Inbound callers get the wrong greeting."," Check which intro has the number in ",[15,765,122],{},", and whether the caller has a recent tag that matches a tagged intro.",[11,768,769,772,773,776,777,779],{},[15,770,771],{},"I lost my edits."," If you switch tabs with unsaved changes, Bigly asks you to confirm. Clicking ",[15,774,775],{},"Discard"," drops the changes. Click ",[15,778,198],{}," first.",[39,781,783],{"id":782},"related","Related",[44,785,786,790,795,801],{},[47,787,788],{},[20,789,618],{"href":22},[47,791,792],{},[20,793,794],{"href":68},"Prompt variables",[47,796,797],{},[20,798,800],{"href":799},"\u002Fmanual\u002Ftest-calls","Test calls",[47,802,803],{},[20,804,806],{"href":805},"\u002Fmcp\u002Fintros","Manage intros with your AI assistant",{"title":808,"searchDepth":809,"depth":809,"links":810},"",3,[811,813,814,815,816,817,818,819,820,821,822,823,824],{"id":41,"depth":812,"text":42},2,{"id":77,"depth":812,"text":78},{"id":140,"depth":812,"text":141},{"id":217,"depth":812,"text":218},{"id":286,"depth":812,"text":287},{"id":333,"depth":812,"text":268},{"id":484,"depth":812,"text":485},{"id":553,"depth":812,"text":178},{"id":589,"depth":812,"text":590},{"id":622,"depth":812,"text":623},{"id":672,"depth":812,"text":673},{"id":735,"depth":812,"text":736},{"id":782,"depth":812,"text":783},"Create the opening lines and qualifying questions the AI agent uses for each campaign and for inbound callers.","md","AI agent",{},true,"\u002Fmanual\u002Fintros","manual",{"title":5,"description":825},"manual\u002Fintros",{"title":835,"outline":836},"Writing intros that get callers talking","Create an intro, write outbound and inbound wording, add qualifying questions with expected answers, assign an inbound number, set up the After Office Hours intro, clone an intro, and save.","iwnwldRynEgldClFiFTdETjHr5alDvTJimxXho3jY8g",[839,844,849,854,859,862,867,872,878,883,887,891,895,901,907,911,916,921,925,929,933,935,939,944,948,952,957,961,965,970,975,980,984,988,992,996,1000,1005,1008,1009,1013,1017,1021,1025,1029,1033,1038,1042,1044,1048,1052,1056,1058,1063,1067,1072,1076,1080,1084,1088,1093,1098,1102,1106,1110,1114,1116,1120,1125,1127,1132,1137,1141,1146,1150,1154,1158,1162,1167,1171,1175,1177,1181,1185,1188,1192,1196,1199,1202,1205,1208],{"path":840,"title":841,"description":842,"group":6,"order":6,"section":843},"\u002Ffor-ai-assistants","Docs for AI assistants","Every page on this site is also available as plain Markdown, indexed in llms.txt, so you can hand these docs to any LLM.","home",{"path":845,"title":846,"description":847,"group":848,"order":809,"section":831},"\u002Fmanual\u002F10dlc-registration","10DLC registration","Register your business brand and SMS campaigns with US carriers so your texts are delivered, then use the approved campaigns when you send.","SMS & messaging",{"path":850,"title":851,"description":852,"group":827,"order":853,"section":831},"\u002Fmanual\u002Factivity-log","Activity log","See who changed your intros, prompts, prompt variables and voice settings, compare old and new values, and roll a change back.",7,{"path":855,"title":856,"description":857,"group":827,"order":858,"section":831},"\u002Fmanual\u002Fai-overview","How the AI agent works","See how intros, the voice prompt, prompt variables, settings and follow-ups fit together, and the order to set them up in.",1,{"path":461,"title":462,"description":860,"group":827,"order":861,"section":831},"Set your working hours, timezone and meeting calendar, and turn the AI agent's account-wide options on or off.",9,{"path":863,"title":864,"description":865,"group":866,"order":809,"section":831},"\u002Fmanual\u002Fallowed-zip-codes","Allowed ZIP codes","Limit AI calls to contacts in the ZIP codes you serve, and make sure your contacts' ZIP codes are complete so they aren't skipped.","Compliance",{"path":868,"title":869,"description":870,"group":871,"order":809,"section":831},"\u002Fmanual\u002Fapi-keys","API keys","Generate API keys so Zapier, lead vendors or your own systems can send leads into Bigly, and delete keys you no longer use.","Account & billing",{"path":873,"title":874,"description":875,"group":876,"order":877,"section":831},"\u002Fmanual\u002Farchived-contacts","Archived contacts","Archive a contact's conversations to clear them out of your Inbox, find them again in the Archive view, and bring them back.","Contacts & lists",6,{"path":879,"title":880,"description":881,"group":882,"order":812,"section":831},"\u002Fmanual\u002Favailability","Availability","Create the bookable calendars your AI agent and booking page offer to leads, and set their hours, slot length and who gets the meetings.","Calendars & appointments",{"path":884,"title":885,"description":886,"group":871,"order":812,"section":831},"\u002Fmanual\u002Fbilling","Billing","Manage the cards on your account, see your plan and pricing, preview your next invoice, apply a discount code and download monthly billing statements.",{"path":888,"title":889,"description":890,"group":882,"order":809,"section":831},"\u002Fmanual\u002Fbooking-links","Booking links","Share a public booking page so leads can pick a time on your calendar, or embed it on your website.",{"path":892,"title":893,"description":894,"group":827,"order":812,"section":831},"\u002Fmanual\u002Fbot-activity","Bot activity","See the AI agent's latest conversations and the meetings it has booked for the next two weeks.",{"path":896,"title":897,"description":898,"group":899,"order":900,"section":831},"\u002Fmanual\u002Fbot-activity-statistics","Bot activity statistics","Drill into the leads behind your AI agent's numbers, filtered by source and outcome, and see every AI call made to each lead.","Statistics & reports",5,{"path":902,"title":903,"description":904,"group":905,"order":906,"section":831},"\u002Fmanual\u002Fbullhorn","Bullhorn","Connect your Bullhorn account and import candidates into Bigly as contacts.","Integrations",4,{"path":908,"title":909,"description":910,"group":882,"order":858,"section":831},"\u002Fmanual\u002Fcalendar","Main calendar","See every meeting your team and your AI agent have booked, add meetings by hand, and record whether people showed up.",{"path":912,"title":913,"description":914,"group":905,"order":915,"section":831},"\u002Fmanual\u002Fcalendly","Calendly","Bring your Calendly event types and bookings into Bigly so every meeting shows on your Bigly calendar.",8,{"path":917,"title":918,"description":919,"group":920,"order":877,"section":831},"\u002Fmanual\u002Fcall-recordings","Call recordings","Listen to recordings and read transcripts of your AI calls, from a contact's page or from call statistics, and export call records.","Calling",{"path":922,"title":923,"description":924,"group":899,"order":858,"section":831},"\u002Fmanual\u002Fcall-statistics","Call statistics","Review every call in a date range, filter by result, tag, direction and length, listen to recordings and export call records.",{"path":926,"title":927,"description":928,"group":920,"order":906,"section":831},"\u002Fmanual\u002Fcall-transfers","Call transfers","Understand how your AI agent hands interested leads to your team, where transfers are set up, and how to read transfer results.",{"path":930,"title":931,"description":932,"group":866,"order":812,"section":831},"\u002Fmanual\u002Fcalling-hours","Calling hours","Set the days and hours your AI agent may call and text leads, and understand the state calling-time rules Bigly applies on top.",{"path":89,"title":90,"description":934,"group":920,"order":858,"section":831},"Build call lists from your contacts, start and schedule AI call campaigns, and track how each campaign and your API leads are performing.",{"path":936,"title":937,"description":938,"group":866,"order":858,"section":831},"\u002Fmanual\u002Fcompliance-overview","Compliance overview","See which do-not-call, litigator, opt-out and calling-hour checks Bigly runs automatically before contacting a lead, and what remains your responsibility.",{"path":940,"title":941,"description":942,"group":827,"order":943,"section":831},"\u002Fmanual\u002Fconnect-your-ai","Connect your AI agent","Use the in-app screen to connect Claude, ChatGPT, Claude Code or another AI assistant to your Bigly account, and manage connected apps and access tokens.",21,{"path":945,"title":946,"description":947,"group":876,"order":858,"section":831},"\u002Fmanual\u002Fcontacts","Contacts","Search and filter your contacts, open a contact's full history, edit their details, add a contact by hand, mark Do Not Call, and turn search results into a list.",{"path":949,"title":950,"description":951,"group":876,"order":900,"section":831},"\u002Fmanual\u002Fcustom-attributes","Custom attributes","Add your own contact fields, choose which ones are active and in what order, and set them up as search filters on the Contacts page.",{"path":953,"title":954,"description":955,"group":827,"order":956,"section":831},"\u002Fmanual\u002Femail-prompt","Email prompt","Write and test the AI prompts that personalize every email in an AI email blast.",16,{"path":958,"title":959,"description":960,"group":848,"order":906,"section":831},"\u002Fmanual\u002Femail-signature","Email signature","Create a branded email signature for yourself or your whole company, and add it to the emails you send from Bigly.",{"path":962,"title":963,"description":964,"group":905,"order":900,"section":831},"\u002Fmanual\u002Ffacebook-lead-ads","Facebook lead ads","Send leads from your Facebook lead ad forms straight into Bigly, so your AI agent can follow up within seconds.",{"path":966,"title":967,"description":968,"group":827,"order":969,"section":831},"\u002Fmanual\u002Ffirst-day-followup","First day followup","Set up the calls and texts a brand-new lead gets on the day they arrive from Facebook, Instagram, TikTok or your landing pages.",12,{"path":971,"title":972,"description":973,"group":827,"order":974,"section":831},"\u002Fmanual\u002Ffirst-message","First message","Write the first text message template used by the AI, with personalisation fields such as the lead's first name.",11,{"path":976,"title":977,"description":978,"group":827,"order":979,"section":831},"\u002Fmanual\u002Ffollowup-sequences","Follow-up sequence","Set up a recurring routine of AI calls, texts and picture messages that keeps following up with new leads until they convert or opt out.",10,{"path":981,"title":982,"description":983,"group":905,"order":809,"section":831},"\u002Fmanual\u002Fgohighlevel","GoHighLevel","Let your AI agent offer times from your GoHighLevel calendar and book meetings straight into it.",{"path":985,"title":986,"description":987,"group":905,"order":853,"section":831},"\u002Fmanual\u002Fgoogle-calendar","Google Calendar","Link your Google calendars to your Bigly availabilities so meetings stay in sync and you're never double-booked.",{"path":989,"title":990,"description":991,"group":905,"order":812,"section":831},"\u002Fmanual\u002Fhubspot","HubSpot","Keep your contacts in sync with HubSpot and log Bigly calls, texts and meetings on the HubSpot contact.",{"path":993,"title":994,"description":995,"group":876,"order":812,"section":831},"\u002Fmanual\u002Fimporting-contacts","Importing contacts","Upload a CSV or Excel file of leads, name and tag the new list, match your columns to Bigly's fields, and understand how duplicates are handled.",{"path":997,"title":998,"description":999,"group":848,"order":858,"section":831},"\u002Fmanual\u002Finbox","Inbox","See every call, text and email with your contacts in one place, reply to leads, and archive conversations you've finished with.",{"path":1001,"title":1002,"description":1003,"group":1004,"order":858,"section":831},"\u002Fmanual","Using the Bigly app","What the Bigly Sales web app does, how it's laid out, and the four steps from a spreadsheet of leads to your first AI calls.","Get started",{"path":1006,"title":905,"description":1007,"group":905,"order":858,"section":831},"\u002Fmanual\u002Fintegrations","Connect Bigly to your CRM, calendars, lead ad platforms and other tools, and find the guide for each one.",{"path":830,"title":5,"description":825,"group":827,"order":809,"section":831},{"path":1010,"title":1011,"description":1012,"group":1011,"order":858,"section":831},"\u002Fmanual\u002Flanding-pages","Landing pages","Build, publish and track landing pages whose form fills arrive in Bigly as new leads.",{"path":1014,"title":1015,"description":1016,"group":899,"order":906,"section":831},"\u002Fmanual\u002Flead-statistics","Lead statistics","Follow your AI campaigns from lead to meeting to revenue, with day-by-day call results, transfers, blocked calls and booked meetings.",{"path":1018,"title":1019,"description":1020,"group":905,"order":979,"section":831},"\u002Fmanual\u002Flead-webhooks","Lead webhooks","Send leads into Bigly automatically from your website, lead vendor or other software using the contacts API.",{"path":1022,"title":1023,"description":1024,"group":876,"order":809,"section":831},"\u002Fmanual\u002Flists","Lists","View, search and sort your contact lists, open a list to work with its contacts, split a large list, mark a whole list Do Not Call, and delete lists safely.",{"path":1026,"title":1027,"description":1028,"group":1004,"order":812,"section":831},"\u002Fmanual\u002Flogging-in","Logging in","Sign in to Bigly, reset a forgotten or expired password, accept a team invitation and sign out.",{"path":1030,"title":1031,"description":1032,"group":1004,"order":809,"section":831},"\u002Fmanual\u002Fnavigating-the-app","Navigating the app","Find your way around Bigly using the top navigation, the Overview dashboard, quick-create buttons and the user menu.",{"path":1034,"title":1035,"description":1036,"group":827,"order":1037,"section":831},"\u002Fmanual\u002Fno-reply-followup","No reply followup","Automatically nudge interested leads by text when they stop replying to your AI SMS conversation.",13,{"path":1039,"title":1040,"description":1041,"group":1011,"order":812,"section":831},"\u002Fmanual\u002Fpage-payments","Page payments","See the payments collected through your payment pages, and how card payments during AI calls work.",{"path":61,"title":62,"description":1043,"group":920,"order":809,"section":831},"Buy the phone numbers your calls and texts come from, set where inbound calls go, and remove numbers you no longer need.",{"path":1045,"title":1046,"description":1047,"group":920,"order":812,"section":831},"\u002Fmanual\u002Fpower-dialer","Power dialer","Call the contacts on a call list yourself from your browser, one after another, with Bigly dialing the next contact for you.",{"path":1049,"title":1050,"description":1051,"group":1004,"order":906,"section":831},"\u002Fmanual\u002Fprofile","Your profile and tenant details","Update your name, contact details, time zone and password, and your company's account name, phone and call settings, on the Tenant Details page.",{"path":1053,"title":1054,"description":1055,"group":827,"order":915,"section":831},"\u002Fmanual\u002Fprompt-selector","Prompt library","Choose which version of Bigly's built-in AI prompts your account follows, or fork a prompt to customise it.",{"path":68,"title":794,"description":1057,"group":827,"order":906,"section":831},"Store your company details once and reuse them in your voice prompt and intros with placeholders.",{"path":1059,"title":1060,"description":1061,"group":827,"order":1062,"section":831},"\u002Fmanual\u002Fqualifying-questions","Qualifying questions","Understand the qualifying questions your AI agent asks to decide whether a lead is a good fit, and how to get them changed.",20,{"path":1064,"title":1065,"description":1066,"group":899,"order":877,"section":831},"\u002Fmanual\u002Freports","Reports and exports","Download your statistics as spreadsheets, and understand the reports Bigly can email you.",{"path":1068,"title":1069,"description":1070,"group":1071,"order":858,"section":831},"\u002Fmanual\u002Fringless-voicemail","Ringless voicemail","Drop a pre-recorded voicemail into your contacts' voicemail boxes without their phones ringing, as a campaign or after an unanswered AI call.","Voicemail & blasts",{"path":1073,"title":1074,"description":1075,"group":899,"order":809,"section":831},"\u002Fmanual\u002Frvm-statistics","RVM statistics","Track your ringless voicemail drops, see which were delivered or failed and why, and what they cost.",{"path":1077,"title":1078,"description":1079,"group":1071,"order":812,"section":831},"\u002Fmanual\u002Fscheduled-blasts","Scheduled blasts","Monitor every call and SMS campaign in one list, and pause, resume, cancel, reschedule or re-run them.",{"path":1081,"title":1082,"description":1083,"group":920,"order":900,"section":831},"\u002Fmanual\u002Fscheduled-callbacks","Scheduled callbacks","Let your AI agent agree a callback time with a lead and call them back automatically at that time.",{"path":1085,"title":1086,"description":1087,"group":899,"order":853,"section":831},"\u002Fmanual\u002Fshared-statistics","Shared statistics","Open a shared statistics link, see what it shows, and keep shared links safe.",{"path":1089,"title":1090,"description":1091,"group":827,"order":1092,"section":831},"\u002Fmanual\u002Fsms-agents","SMS agents","Create AI agents that reply to your leads' text messages, book meetings by text and follow up when a lead goes quiet.",14,{"path":1094,"title":1095,"description":1096,"group":827,"order":1097,"section":831},"\u002Fmanual\u002Fsms-campaign-config","SMS Campaign Configure","Link your registered SMS messaging campaigns to Bigly, choose a default, and update the messages those campaigns send.",15,{"path":1099,"title":1100,"description":1101,"group":848,"order":812,"section":831},"\u002Fmanual\u002Fsms-campaigns","SMS campaigns","Send a text message campaign to a chosen group of contacts, now or at a scheduled time, and track sends, deliveries and replies.",{"path":1103,"title":1104,"description":1105,"group":899,"order":812,"section":831},"\u002Fmanual\u002Fsms-statistics","SMS statistics","See how many texts you sent, how many were delivered or replied to, what they cost, and read every message.",{"path":1107,"title":1108,"description":1109,"group":876,"order":906,"section":831},"\u002Fmanual\u002Ftags","Tags","Label contacts with tags, and use the Tags page to create, rename, merge and delete tags, see who carries a tag, and export those contacts.",{"path":1111,"title":1112,"description":1113,"group":871,"order":858,"section":831},"\u002Fmanual\u002Fteam-members","Team members","Invite teammates to your Bigly account, add many at once, set their roles and permissions, edit their phone numbers and remove people who leave.",{"path":799,"title":800,"description":1115,"group":827,"order":877,"section":831},"Call your own phone with the AI agent, then review the recording, transcript and captured answers.",{"path":1117,"title":1118,"description":1119,"group":905,"order":877,"section":831},"\u002Fmanual\u002Ftiktok-lead-ads","TikTok lead ads","Send leads from your TikTok lead generation forms into Bigly automatically.",{"path":1121,"title":1122,"description":1123,"group":827,"order":1124,"section":831},"\u002Fmanual\u002Ftools-configuration","Tools configuration","Learn which actions your AI agent can take during a call, such as transferring, ending the call or sending a text, and how they're set up.",19,{"path":22,"title":618,"description":1126,"group":827,"order":900,"section":831},"Write the base instructions the AI agent follows on every call, and choose its voice, speech and timing settings.",{"path":1128,"title":1129,"description":1130,"group":827,"order":1131,"section":831},"\u002Fmanual\u002Fweb-calling","Web calling","Add a talk-to-us button to your website so visitors can speak with your AI agent from their browser, with no phone call needed.",17,{"path":1133,"title":1134,"description":1135,"group":827,"order":1136,"section":831},"\u002Fmanual\u002Fwebhooks","Webhooks","Send AI call results, booked meetings and opt-outs to your CRM, Zapier or any other system the moment they happen.",18,{"path":1138,"title":1139,"description":1140,"group":905,"order":861,"section":831},"\u002Fmanual\u002Fzapier","Zapier","Connect Bigly to thousands of apps through Zapier, using an API key to send leads in and webhooks to send call results out.",{"path":1142,"title":462,"description":1143,"group":1144,"order":858,"section":1145},"\u002Fmcp\u002Fai-settings","Ask your AI assistant to read or change the account-wide switches and limits that control how your AI agent calls leads.","AI agent setup","mcp",{"path":1147,"title":1148,"description":1149,"group":1144,"order":877,"section":1145},"\u002Fmcp\u002Fcall-context-preview","Call preview","Ask your AI assistant to show exactly what your AI agent would say and do on a call, without placing one.",{"path":1151,"title":1152,"description":1153,"group":1004,"order":812,"section":1145},"\u002Fmcp\u002Fconnect","Connect your AI assistant","Connect Claude, ChatGPT, Claude Code or another MCP-capable assistant to your Bigly account, and disconnect it when you no longer need it.",{"path":1155,"title":967,"description":1156,"group":1157,"order":812,"section":1145},"\u002Fmcp\u002Ffirst-day-followup","Ask your AI assistant to set up the step-by-step calls and texts that go out as soon as a new lead is added.","Follow-ups",{"path":1159,"title":1160,"description":1161,"group":1157,"order":858,"section":1145},"\u002Fmcp\u002Ffollowup-sequences","Followup sequence","Ask your AI assistant to set up the recurring calls, texts and picture messages that keep following up with leads, and the working hours they run in.",{"path":1163,"title":1164,"description":1165,"group":1166,"order":858,"section":1145},"\u002Fmcp\u002Fguided-workflows","Guided workflows","The seven ready-made workflows the Bigly MCP offers, what each one does, and how to start it from your AI assistant.","Reference",{"path":1168,"title":1169,"description":1170,"group":1004,"order":809,"section":1145},"\u002Fmcp\u002Fhow-changes-work","How changes are made safely","Understand how your AI assistant reads your Bigly setup, previews every change, and only saves it after you confirm.",{"path":1172,"title":1173,"description":1174,"group":1004,"order":858,"section":1145},"\u002Fmcp","Using Bigly with your AI assistant","Connect Claude, ChatGPT or another MCP-capable assistant to your Bigly account and configure your AI agent by describing what you want.",{"path":805,"title":5,"description":1176,"group":1144,"order":809,"section":1145},"Ask your AI assistant to create, edit or delete intros, the opening lines and qualifying questions your AI agent uses on calls.",{"path":1178,"title":1179,"description":1180,"group":1166,"order":906,"section":1145},"\u002Fmcp\u002Fnot-covered","What the MCP doesn't cover","The parts of Bigly your AI assistant can't read or change through the MCP, and where to do each of them in the app instead.",{"path":1182,"title":1183,"description":1184,"group":1004,"order":906,"section":1145},"\u002Fmcp\u002Fonboarding-guide","Onboarding guide","Have your AI assistant load Bigly's onboarding guide, review how your account is set up, and walk you through what's missing.",{"path":1186,"title":794,"description":1187,"group":1144,"order":812,"section":1145},"\u002Fmcp\u002Fprompt-variables","Ask your AI assistant to add, change or remove the company facts your AI agent quotes on calls, such as your company name and offer.",{"path":1189,"title":1190,"description":1191,"group":1166,"order":812,"section":1145},"\u002Fmcp\u002Freference-resources","Reference material","The reference documents Bigly gives your AI assistant, such as the voice and model catalog, the settings reference and the prompting guide, and how to use them.",{"path":1193,"title":1090,"description":1194,"group":1195,"order":858,"section":1145},"\u002Fmcp\u002Fsms-agents","Ask your AI assistant to create, edit or delete the AI agents that reply to your leads' text messages.","Channels & integrations",{"path":1197,"title":1122,"description":1198,"group":1144,"order":900,"section":1145},"\u002Fmcp\u002Ftools-configuration","Ask your AI assistant to set up the actions your AI agent can take during a call, such as transferring the caller, ending the call or sending a text.",{"path":1200,"title":736,"description":1201,"group":1166,"order":809,"section":1145},"\u002Fmcp\u002Ftroubleshooting","Fix common problems with the Bigly MCP, from connection and permission errors to changes that won't save and AI calls that are being blocked.",{"path":1203,"title":618,"description":1204,"group":1144,"order":906,"section":1145},"\u002Fmcp\u002Fvoice-prompt","Ask your AI assistant to edit your AI agent's call script, voice, language model and conversation timing, and to manage your saved prompts.",{"path":1206,"title":1129,"description":1207,"group":1195,"order":812,"section":1145},"\u002Fmcp\u002Fweb-call","Ask your AI assistant to set up the website widget that lets visitors talk to your AI agent from their browser, and get the snippet to paste on your site.",{"path":1209,"title":1134,"description":1210,"group":1195,"order":809,"section":1145},"\u002Fmcp\u002Fwebhooks","Ask your AI assistant to set up webhooks that send call results, transfers, bookings and opt-outs to your CRM, Zapier or any other system.",1793104959727]