# Compliance overview

> See which do-not-call, litigator, opt-out and calling-hour checks Bigly runs automatically before contacting a lead, and what remains your responsibility.

- Section: Using the app (manual) › Compliance
- Web page: https://docs.biglysales.com/manual/compliance-overview
- Video: placeholder — "How Bigly helps you call and text compliantly" (not yet recorded)

Calling and texting consumers in the US is regulated, mainly by the **TCPA** (Telephone Consumer Protection Act), the do-not-call rules, and state laws on calling hours and consent. Bigly runs a set of checks before every AI call and text to help you avoid contacting people you shouldn't. This page explains what those checks are and where you control them.

> **Bigly helps, but compliance is your responsibility:** Bigly's checks reduce risk; they don't make your campaigns compliant on their own. You remain responsible for having consent to contact each lead, honouring opt-out requests, checking the do-not-call registries and rules that apply to you, and following the laws in every state you call. This page isn't legal advice. Talk to your own legal counsel about your obligations.

> [Screenshot placeholder: Contact communication settings — A contact's Details panel with the Communication (Main) section, showing the Outgoing and Incoming switches for Email messages, Phone Calls and Text messages, and the Detailed DNC link.]

## What Bigly checks before an AI call

Before your AI agent dials a number, Bigly runs these checks. If any check fails, the call isn't placed and the reason is recorded.

| Check | What it does | Where you control it |
|---|---|---|
| **Known litigators** | Blocks numbers belonging to people known for filing TCPA lawsuits, using litigator lists and screening services. A number flagged for one Bigly customer is blocked for all. | Automatic. |
| **Reassigned numbers** | Where turned on, blocks numbers that have been given to a new person since the lead gave consent. | Set up by your Bigly account team. |
| **Line type** | Where turned on, blocks numbers of types you don't want to call, such as landlines. | **Block Landlines** on **AI › Configure**. |
| **Opt-outs (Do Not Call)** | Skips contacts marked Do Not Call, for your whole account or for one intro. | The contact's **Communication (Main)** switches and **Detailed DNC**. |
| **Allowed ZIP codes** | If your account has a ZIP code list, only calls contacts in those ZIP codes. | See [Allowed ZIP codes](https://docs.biglysales.com/manual/allowed-zip-codes.md). |
| **Calling hours** | Only calls inside your working hours and the allowed hours for the contact's state. Calls outside the window wait. | See [Calling hours](https://docs.biglysales.com/manual/calling-hours.md). |
| **Call limits** | Limits how often one number is called per day, week and month across all your campaigns, and how many calls your account places at once. | Set up by your Bigly account team. |
| **Network errors** | Stops calling numbers that repeatedly fail on the phone network. | Automatic. |

For text messages, Bigly skips contacts marked **Do Not Text** and contacts with no number that can receive texts, and won't text the same contact again within a short time. See [SMS campaigns](https://docs.biglysales.com/manual/sms-campaigns.md).

## Contacts who become Do Not Call automatically

Bigly can mark a contact Do Not Call without anyone on your team doing it, for example:

- the AI call ends with an outcome your account treats as an opt-out, such as the lead asking not to be called;
- the lead hangs up on the agent several times;
- calls to the number keep failing on the phone network.

The exact rules are set for your account. Contact support to review them.

## Mark a contact Do Not Call yourself

1. Open the contact from [Contacts](https://docs.biglysales.com/manual/contacts.md) or the [Inbox](https://docs.biglysales.com/manual/inbox.md).
2. Under **Communication (Main)**, switch off the channels the contact has opted out of. The **Outgoing** switches stop you calling, texting or emailing them. The **Incoming** switches cover calls, texts and emails they send to you.
3. To opt them out of one campaign only, click **Detailed DNC** and change the settings for that intro.

To opt out a whole list at once, open the list and click **Mark DNC**. This can't be undone. See [Lists](https://docs.biglysales.com/manual/lists.md).

## See which calls were blocked

- **Statistics › Calls** shows a **Failure Reason** and a **DNC** column for each call. See [Call statistics](https://docs.biglysales.com/manual/call-statistics.md).
- **Statistics › Leads** has columns for each type of block. See [Lead statistics](https://docs.biglysales.com/manual/lead-statistics.md).
- If you use the [Bigly MCP](https://docs.biglysales.com/mcp.md), ask your assistant to explain why calls are being blocked. See [Troubleshooting](https://docs.biglysales.com/mcp/troubleshooting.md).

> [Screenshot placeholder: Blocked calls in statistics — Statistics › Calls filtered to failed calls, with the Failure Reason column showing compliance blocks and the DNC column marked for opted-out contacts.]

## Your responsibilities

Bigly's checks don't cover everything. In particular, you should:

- **Get and keep consent.** Only upload and contact leads who have agreed to hear from you in the way you plan to contact them, and keep records of that consent.
- **Honour opt-outs quickly.** When a lead asks you to stop, mark them Do Not Call or Do Not Text straight away, on every channel they asked about.
- **Check do-not-call registries.** Make sure your lead lists have been checked against the national and state registries that apply to you.
- **Follow state rules.** Some states have stricter calling hours, consent rules or registration requirements. Set your [calling hours](https://docs.biglysales.com/manual/calling-hours.md) to match.
- **Register for texting.** Use [10DLC registration](https://docs.biglysales.com/manual/10dlc-registration.md) and send only the kinds of messages you registered.
- **Disclose recordings where required.** See [Call recordings](https://docs.biglysales.com/manual/call-recordings.md).

## Related

- [Calling hours](https://docs.biglysales.com/manual/calling-hours.md)
- [Allowed ZIP codes](https://docs.biglysales.com/manual/allowed-zip-codes.md)
- [10DLC registration](https://docs.biglysales.com/manual/10dlc-registration.md)
- [Contacts](https://docs.biglysales.com/manual/contacts.md)
- [Call statistics](https://docs.biglysales.com/manual/call-statistics.md)

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All documentation pages: https://docs.biglysales.com/llms.txt