[{"data":1,"prerenderedAt":834},["ShallowReactive",2],{"page-\u002Fmanual\u002Fcall-transfers":3,"all-pages":464},{"id":4,"title":5,"availability":6,"body":7,"description":450,"extension":451,"group":452,"lastReviewed":6,"meta":453,"navigation":454,"order":455,"path":456,"related":6,"section":457,"seo":458,"stem":459,"video":460,"__hash__":463},"docs\u002Fmanual\u002Fcall-transfers.md","Call transfers",null,{"type":8,"value":9,"toc":436},"minimark",[10,28,31,36,41,66,70,170,175,181,201,205,208,226,233,287,291,305,309,368,372,376,387,396,406,410],[11,12,13,14,18,19,23,24,27],"p",{},"A ",[15,16,17],"strong",{},"call transfer"," (or ",[20,21,22],"em",{},"live transfer",") is when your AI agent connects a lead to a person on your team during the call. The agent qualifies the lead, says a short line such as ",[20,25,26],{},"\"I'm going to transfer your call\"",", and puts the lead through to your transfer number. Your team member can hear a short summary of the conversation before the lead joins.",[11,29,30],{},"Transfers are often the main goal of an AI call campaign, so Bigly tracks them closely, including transfers that connected but dropped too soon.",[32,33],"screenshot",{"caption":34,"shows":35},"Transfer results on a call list","A call list's Call Blast Sequence row with the Call Transferred, Hit Buffer, Not Hit Buffer and the four Not Picked Up columns highlighted.",[37,38,40],"h2",{"id":39},"before-you-start","Before you start",[42,43,44,54],"ul",{},[45,46,47,48,53],"li",{},"Make sure someone is available to answer the transfer number during your ",[49,50,52],"a",{"href":51},"\u002Fmanual\u002Fcalling-hours","working hours",". Transfers outside those hours are likely to be missed.",[45,55,56,57,61,62,65],{},"Write your ",[49,58,60],{"href":59},"\u002Fmanual\u002Fintros","intros"," so the agent knows when to transfer, for example ",[20,63,64],{},"\"if the lead says yes to Q1 and Q2, transfer the call\"",".",[37,67,69],{"id":68},"where-transfers-are-set-up","Where transfers are set up",[71,72,73,86],"table",{},[74,75,76],"thead",{},[77,78,79,83],"tr",{},[80,81,82],"th",{},"What",[80,84,85],{},"Where",[87,88,89,111,127,144,159],"tbody",{},[77,90,91,95],{},[92,93,94],"td",{},"The phone number calls are transferred to, and the sentence the agent says before transferring",[92,96,97,98,101,102,106,107,65],{},"The ",[15,99,100],{},"Transfer Call"," tool in ",[49,103,105],{"href":104},"\u002Fmanual\u002Ftools-configuration","Tools configuration",". This is set up by your Bigly account team; contact support to change it, or change it through the ",[49,108,110],{"href":109},"\u002Fmcp\u002Ftools-configuration","MCP",[77,112,113,116],{},[92,114,115],{},"When the agent should transfer",[92,117,118,119,122,123,65],{},"The wording of your ",[49,120,121],{"href":59},"intro"," and ",[49,124,126],{"href":125},"\u002Fmanual\u002Fvoice-prompt","voice prompt",[77,128,129,132],{},[92,130,131],{},"What your team member hears before the lead joins",[92,133,134,122,137,140,141,143],{},[15,135,136],{},"Transfer Call Summary Prompt (Outbound)",[15,138,139],{},"Transfer Call Summary Prompt (Inbound)"," on each ",[49,142,121],{"href":59},". Leave them empty to connect without a summary.",[77,145,146,149],{},[92,147,148],{},"Sending transfer details to your CRM",[92,150,13,151,154,155,65],{},[15,152,153],{},"Call transferred"," ",[49,156,158],{"href":157},"\u002Fmanual\u002Fwebhooks","webhook",[77,160,161,164],{},[92,162,163],{},"How long a transfer must last to count",[92,165,97,166,169],{},[15,167,168],{},"transfer buffer",", set by your Bigly account team.",[171,172,174],"h3",{"id":173},"transfer-options-on-the-configure-tab","Transfer options on the Configure tab",[11,176,177,180],{},[15,178,179],{},"AI › Configure"," has three account-wide switches related to transfers. They're usually set when your account is set up, so check with support before changing them.",[42,182,183,189,195],{},[45,184,185,188],{},[15,186,187],{},"Call Forwarding Event",": turns on live-transfer handling for your account. ",[45,190,191,194],{},[15,192,193],{},"Forward Calls Instantly (Without Queue)",": sends transfer events to your systems immediately instead of queueing them, for integrations that need the details straight away.",[45,196,197,200],{},[15,198,199],{},"SIP to SIP transfer",": for companies with their own phone system (PBX or call-center platform). Transfers go straight to your system over the internet instead of through a regular phone number. The connection details are set up by your Bigly account team.",[37,202,204],{"id":203},"what-counts-as-a-transfer","What counts as a transfer",[11,206,207],{},"When a transfer connects, Bigly measures how long it lasts:",[42,209,210,216],{},[45,211,212,215],{},[15,213,214],{},"Hit Buffer",": the transfer lasted at least as long as your transfer buffer. Bigly counts it as a successful transfer.",[45,217,218,221,222,225],{},[15,219,220],{},"Not Hit Buffer",": the transfer connected but ended before the buffer. Bigly treats it as a ",[15,223,224],{},"dropped transfer",", not a success.",[11,227,228,229,232],{},"When a transfer doesn't connect to your team at all, Bigly records why, under ",[15,230,231],{},"Not Picked Up",":",[71,234,235,245],{},[74,236,237],{},[77,238,239,242],{},[80,240,241],{},"Reason",[80,243,244],{},"What it means",[87,246,247,257,267,277],{},[77,248,249,254],{},[92,250,251],{},[15,252,253],{},"User Hung Up",[92,255,256],{},"The lead hung up before your team answered.",[77,258,259,264],{},[92,260,261],{},[15,262,263],{},"Agent Not Answered",[92,265,266],{},"Nobody on your team picked up.",[77,268,269,274],{},[92,270,271],{},[15,272,273],{},"SIP Error",[92,275,276],{},"The phone network couldn't connect the transfer.",[77,278,279,284],{},[92,280,281],{},[15,282,283],{},"Unclassified",[92,285,286],{},"Bigly couldn't tell why.",[37,288,290],{"id":289},"when-a-lead-calls-back-after-a-dropped-transfer","When a lead calls back after a dropped transfer",[11,292,293,294,296,297,300,301,304],{},"If a lead's transfer dropped and they call you back, Bigly can recognise them. Create an inbound ",[49,295,121],{"href":59}," with the ",[15,298,299],{},"Tag"," set to ",[15,302,303],{},"Transferred Dropped",", and the agent uses it to pick up where the last call left off, for example by apologising and transferring again.",[37,306,308],{"id":307},"read-transfer-results","Read transfer results",[42,310,311,334,358],{},[45,312,313,316,317,321,322,325,326,325,328,330,331,333],{},[15,314,315],{},"Per campaign:"," open a call list on the ",[49,318,320],{"href":319},"\u002Fmanual\u002Fcalls","Calls"," page. Each attempt shows ",[15,323,324],{},"Call Transferred",", ",[15,327,214],{},[15,329,220],{}," and the ",[15,332,231],{}," reasons.",[45,335,336,339,340,343,344,325,347,122,350,353,354,65],{},[15,337,338],{},"Per call:"," go to ",[15,341,342],{},"Statistics › Calls",". Each call shows ",[15,345,346],{},"Transferred Length",[15,348,349],{},"Transferred Call Ringing",[15,351,352],{},"Transferred Call Picked Up",", and you can listen to the ",[49,355,357],{"href":356},"\u002Fmanual\u002Fcall-recordings","recording",[45,359,360,363,364,367],{},[15,361,362],{},"For API leads:"," open ",[15,365,366],{},"API Lead Details"," from the Calls page.",[32,369],{"caption":370,"shows":371},"Transfer columns in call statistics","Statistics › Calls with the Transferred Length, Transferred Call Ringing and Transferred Call Picked Up columns visible for a few transferred calls.",[37,373,375],{"id":374},"troubleshooting","Troubleshooting",[11,377,378,381,382,386],{},[15,379,380],{},"The agent never transfers."," The transfer tool may be off or its description too narrow, or your intro doesn't tell the agent when to transfer. Run a ",[49,383,385],{"href":384},"\u002Fmanual\u002Ftest-calls","test call"," and contact support with the result.",[11,388,389,392,393,395],{},[15,390,391],{},"Many transfers show Agent Not Answered."," Your team isn't picking up in time. Check who answers the transfer number, and that your ",[49,394,52],{"href":51}," match when they're available.",[11,397,398,401,402,405],{},[15,399,400],{},"Many transfers show Not Hit Buffer."," Leads are hanging up soon after joining. Listen to a few ",[49,403,404],{"href":356},"recordings",": the summary may be too long, or the lead may not have expected a transfer.",[37,407,409],{"id":408},"related","Related",[42,411,412,416,421,426,432],{},[45,413,414],{},[49,415,105],{"href":104},[45,417,418],{},[49,419,420],{"href":59},"Intros",[45,422,423],{},[49,424,425],{"href":157},"Webhooks",[45,427,428],{},[49,429,431],{"href":430},"\u002Fmanual\u002Fcall-statistics","Call statistics",[45,433,434],{},[49,435,320],{"href":319},{"title":437,"searchDepth":438,"depth":438,"links":439},"",3,[440,442,445,446,447,448,449],{"id":39,"depth":441,"text":40},2,{"id":68,"depth":441,"text":69,"children":443},[444],{"id":173,"depth":438,"text":174},{"id":203,"depth":441,"text":204},{"id":289,"depth":441,"text":290},{"id":307,"depth":441,"text":308},{"id":374,"depth":441,"text":375},{"id":408,"depth":441,"text":409},"Understand how your AI agent hands interested leads to your team, where transfers are set up, and how to read transfer results.","md","Calling",{},true,4,"\u002Fmanual\u002Fcall-transfers","manual",{"title":5,"description":450},"manual\u002Fcall-transfers",{"title":461,"outline":462},"How live transfers work","When the AI transfers a call, where the transfer number and sentence are set, the transfer summary your team hears, how a dropped transfer is counted, and reading Call Transferred, Hit Buffer and Not Picked Up results.","aFh3lreQZBemtww6EGojExjivwlFvWrjMubKBDb-Prs",[465,470,475,481,486,491,496,501,507,512,516,520,524,530,535,539,544,547,549,550,553,555,559,564,568,572,577,581,585,590,595,600,604,608,612,616,620,625,628,630,634,638,642,646,650,654,659,663,667,671,675,679,683,688,692,697,701,705,709,713,718,723,727,731,735,739,742,746,749,752,757,760,764,769,773,777,781,785,790,794,798,801,805,809,812,816,820,822,825,828,831],{"path":466,"title":467,"description":468,"group":6,"order":6,"section":469},"\u002Ffor-ai-assistants","Docs for AI assistants","Every page on this site is also available as plain Markdown, indexed in llms.txt, so you can hand these docs to any LLM.","home",{"path":471,"title":472,"description":473,"group":474,"order":438,"section":457},"\u002Fmanual\u002F10dlc-registration","10DLC registration","Register your business brand and SMS campaigns with US carriers so your texts are delivered, then use the approved campaigns when you send.","SMS & messaging",{"path":476,"title":477,"description":478,"group":479,"order":480,"section":457},"\u002Fmanual\u002Factivity-log","Activity log","See who changed your intros, prompts, prompt variables and voice settings, compare old and new values, and roll a change back.","AI agent",7,{"path":482,"title":483,"description":484,"group":479,"order":485,"section":457},"\u002Fmanual\u002Fai-overview","How the AI agent works","See how intros, the voice prompt, prompt variables, settings and follow-ups fit together, and the order to set them up in.",1,{"path":487,"title":488,"description":489,"group":479,"order":490,"section":457},"\u002Fmanual\u002Fai-settings","AI settings","Set your working hours, timezone and meeting calendar, and turn the AI agent's account-wide options on or off.",9,{"path":492,"title":493,"description":494,"group":495,"order":438,"section":457},"\u002Fmanual\u002Fallowed-zip-codes","Allowed ZIP codes","Limit AI calls to contacts in the ZIP codes you serve, and make sure your contacts' ZIP codes are complete so they aren't skipped.","Compliance",{"path":497,"title":498,"description":499,"group":500,"order":438,"section":457},"\u002Fmanual\u002Fapi-keys","API keys","Generate API keys so Zapier, lead vendors or your own systems can send leads into Bigly, and delete keys you no longer use.","Account & billing",{"path":502,"title":503,"description":504,"group":505,"order":506,"section":457},"\u002Fmanual\u002Farchived-contacts","Archived contacts","Archive a contact's conversations to clear them out of your Inbox, find them again in the Archive view, and bring them back.","Contacts & lists",6,{"path":508,"title":509,"description":510,"group":511,"order":441,"section":457},"\u002Fmanual\u002Favailability","Availability","Create the bookable calendars your AI agent and booking page offer to leads, and set their hours, slot length and who gets the meetings.","Calendars & appointments",{"path":513,"title":514,"description":515,"group":500,"order":441,"section":457},"\u002Fmanual\u002Fbilling","Billing","Manage the cards on your account, see your plan and pricing, preview your next invoice, apply a discount code and download monthly billing statements.",{"path":517,"title":518,"description":519,"group":511,"order":438,"section":457},"\u002Fmanual\u002Fbooking-links","Booking links","Share a public booking page so leads can pick a time on your calendar, or embed it on your website.",{"path":521,"title":522,"description":523,"group":479,"order":441,"section":457},"\u002Fmanual\u002Fbot-activity","Bot activity","See the AI agent's latest conversations and the meetings it has booked for the next two weeks.",{"path":525,"title":526,"description":527,"group":528,"order":529,"section":457},"\u002Fmanual\u002Fbot-activity-statistics","Bot activity statistics","Drill into the leads behind your AI agent's numbers, filtered by source and outcome, and see every AI call made to each lead.","Statistics & reports",5,{"path":531,"title":532,"description":533,"group":534,"order":455,"section":457},"\u002Fmanual\u002Fbullhorn","Bullhorn","Connect your Bullhorn account and import candidates into Bigly as contacts.","Integrations",{"path":536,"title":537,"description":538,"group":511,"order":485,"section":457},"\u002Fmanual\u002Fcalendar","Main calendar","See every meeting your team and your AI agent have booked, add meetings by hand, and record whether people showed up.",{"path":540,"title":541,"description":542,"group":534,"order":543,"section":457},"\u002Fmanual\u002Fcalendly","Calendly","Bring your Calendly event types and bookings into Bigly so every meeting shows on your Bigly calendar.",8,{"path":356,"title":545,"description":546,"group":452,"order":506,"section":457},"Call recordings","Listen to recordings and read transcripts of your AI calls, from a contact's page or from call statistics, and export call records.",{"path":430,"title":431,"description":548,"group":528,"order":485,"section":457},"Review every call in a date range, filter by result, tag, direction and length, listen to recordings and export call records.",{"path":456,"title":5,"description":450,"group":452,"order":455,"section":457},{"path":51,"title":551,"description":552,"group":495,"order":441,"section":457},"Calling hours","Set the days and hours your AI agent may call and text leads, and understand the state calling-time rules Bigly applies on top.",{"path":319,"title":320,"description":554,"group":452,"order":485,"section":457},"Build call lists from your contacts, start and schedule AI call campaigns, and track how each campaign and your API leads are performing.",{"path":556,"title":557,"description":558,"group":495,"order":485,"section":457},"\u002Fmanual\u002Fcompliance-overview","Compliance overview","See which do-not-call, litigator, opt-out and calling-hour checks Bigly runs automatically before contacting a lead, and what remains your responsibility.",{"path":560,"title":561,"description":562,"group":479,"order":563,"section":457},"\u002Fmanual\u002Fconnect-your-ai","Connect your AI agent","Use the in-app screen to connect Claude, ChatGPT, Claude Code or another AI assistant to your Bigly account, and manage connected apps and access tokens.",21,{"path":565,"title":566,"description":567,"group":505,"order":485,"section":457},"\u002Fmanual\u002Fcontacts","Contacts","Search and filter your contacts, open a contact's full history, edit their details, add a contact by hand, mark Do Not Call, and turn search results into a list.",{"path":569,"title":570,"description":571,"group":505,"order":529,"section":457},"\u002Fmanual\u002Fcustom-attributes","Custom attributes","Add your own contact fields, choose which ones are active and in what order, and set them up as search filters on the Contacts page.",{"path":573,"title":574,"description":575,"group":479,"order":576,"section":457},"\u002Fmanual\u002Femail-prompt","Email prompt","Write and test the AI prompts that personalize every email in an AI email blast.",16,{"path":578,"title":579,"description":580,"group":474,"order":455,"section":457},"\u002Fmanual\u002Femail-signature","Email signature","Create a branded email signature for yourself or your whole company, and add it to the emails you send from Bigly.",{"path":582,"title":583,"description":584,"group":534,"order":529,"section":457},"\u002Fmanual\u002Ffacebook-lead-ads","Facebook lead ads","Send leads from your Facebook lead ad forms straight into Bigly, so your AI agent can follow up within seconds.",{"path":586,"title":587,"description":588,"group":479,"order":589,"section":457},"\u002Fmanual\u002Ffirst-day-followup","First day followup","Set up the calls and texts a brand-new lead gets on the day they arrive from Facebook, Instagram, TikTok or your landing pages.",12,{"path":591,"title":592,"description":593,"group":479,"order":594,"section":457},"\u002Fmanual\u002Ffirst-message","First message","Write the first text message template used by the AI, with personalisation fields such as the lead's first name.",11,{"path":596,"title":597,"description":598,"group":479,"order":599,"section":457},"\u002Fmanual\u002Ffollowup-sequences","Follow-up sequence","Set up a recurring routine of AI calls, texts and picture messages that keeps following up with new leads until they convert or opt out.",10,{"path":601,"title":602,"description":603,"group":534,"order":438,"section":457},"\u002Fmanual\u002Fgohighlevel","GoHighLevel","Let your AI agent offer times from your GoHighLevel calendar and book meetings straight into it.",{"path":605,"title":606,"description":607,"group":534,"order":480,"section":457},"\u002Fmanual\u002Fgoogle-calendar","Google Calendar","Link your Google calendars to your Bigly availabilities so meetings stay in sync and you're never double-booked.",{"path":609,"title":610,"description":611,"group":534,"order":441,"section":457},"\u002Fmanual\u002Fhubspot","HubSpot","Keep your contacts in sync with HubSpot and log Bigly calls, texts and meetings on the HubSpot contact.",{"path":613,"title":614,"description":615,"group":505,"order":441,"section":457},"\u002Fmanual\u002Fimporting-contacts","Importing contacts","Upload a CSV or Excel file of leads, name and tag the new list, match your columns to Bigly's fields, and understand how duplicates are handled.",{"path":617,"title":618,"description":619,"group":474,"order":485,"section":457},"\u002Fmanual\u002Finbox","Inbox","See every call, text and email with your contacts in one place, reply to leads, and archive conversations you've finished with.",{"path":621,"title":622,"description":623,"group":624,"order":485,"section":457},"\u002Fmanual","Using the Bigly app","What the Bigly Sales web app does, how it's laid out, and the four steps from a spreadsheet of leads to your first AI calls.","Get started",{"path":626,"title":534,"description":627,"group":534,"order":485,"section":457},"\u002Fmanual\u002Fintegrations","Connect Bigly to your CRM, calendars, lead ad platforms and other tools, and find the guide for each one.",{"path":59,"title":420,"description":629,"group":479,"order":438,"section":457},"Create the opening lines and qualifying questions the AI agent uses for each campaign and for inbound callers.",{"path":631,"title":632,"description":633,"group":632,"order":485,"section":457},"\u002Fmanual\u002Flanding-pages","Landing pages","Build, publish and track landing pages whose form fills arrive in Bigly as new leads.",{"path":635,"title":636,"description":637,"group":528,"order":455,"section":457},"\u002Fmanual\u002Flead-statistics","Lead statistics","Follow your AI campaigns from lead to meeting to revenue, with day-by-day call results, transfers, blocked calls and booked meetings.",{"path":639,"title":640,"description":641,"group":534,"order":599,"section":457},"\u002Fmanual\u002Flead-webhooks","Lead webhooks","Send leads into Bigly automatically from your website, lead vendor or other software using the contacts API.",{"path":643,"title":644,"description":645,"group":505,"order":438,"section":457},"\u002Fmanual\u002Flists","Lists","View, search and sort your contact lists, open a list to work with its contacts, split a large list, mark a whole list Do Not Call, and delete lists safely.",{"path":647,"title":648,"description":649,"group":624,"order":441,"section":457},"\u002Fmanual\u002Flogging-in","Logging in","Sign in to Bigly, reset a forgotten or expired password, accept a team invitation and sign out.",{"path":651,"title":652,"description":653,"group":624,"order":438,"section":457},"\u002Fmanual\u002Fnavigating-the-app","Navigating the app","Find your way around Bigly using the top navigation, the Overview dashboard, quick-create buttons and the user menu.",{"path":655,"title":656,"description":657,"group":479,"order":658,"section":457},"\u002Fmanual\u002Fno-reply-followup","No reply followup","Automatically nudge interested leads by text when they stop replying to your AI SMS conversation.",13,{"path":660,"title":661,"description":662,"group":632,"order":441,"section":457},"\u002Fmanual\u002Fpage-payments","Page payments","See the payments collected through your payment pages, and how card payments during AI calls work.",{"path":664,"title":665,"description":666,"group":452,"order":438,"section":457},"\u002Fmanual\u002Fphone-numbers","Phone numbers","Buy the phone numbers your calls and texts come from, set where inbound calls go, and remove numbers you no longer need.",{"path":668,"title":669,"description":670,"group":452,"order":441,"section":457},"\u002Fmanual\u002Fpower-dialer","Power dialer","Call the contacts on a call list yourself from your browser, one after another, with Bigly dialing the next contact for you.",{"path":672,"title":673,"description":674,"group":624,"order":455,"section":457},"\u002Fmanual\u002Fprofile","Your profile and tenant details","Update your name, contact details, time zone and password, and your company's account name, phone and call settings, on the Tenant Details page.",{"path":676,"title":677,"description":678,"group":479,"order":543,"section":457},"\u002Fmanual\u002Fprompt-selector","Prompt library","Choose which version of Bigly's built-in AI prompts your account follows, or fork a prompt to customise it.",{"path":680,"title":681,"description":682,"group":479,"order":455,"section":457},"\u002Fmanual\u002Fprompt-variables","Prompt variables","Store your company details once and reuse them in your voice prompt and intros with placeholders.",{"path":684,"title":685,"description":686,"group":479,"order":687,"section":457},"\u002Fmanual\u002Fqualifying-questions","Qualifying questions","Understand the qualifying questions your AI agent asks to decide whether a lead is a good fit, and how to get them changed.",20,{"path":689,"title":690,"description":691,"group":528,"order":506,"section":457},"\u002Fmanual\u002Freports","Reports and exports","Download your statistics as spreadsheets, and understand the reports Bigly can email you.",{"path":693,"title":694,"description":695,"group":696,"order":485,"section":457},"\u002Fmanual\u002Fringless-voicemail","Ringless voicemail","Drop a pre-recorded voicemail into your contacts' voicemail boxes without their phones ringing, as a campaign or after an unanswered AI call.","Voicemail & blasts",{"path":698,"title":699,"description":700,"group":528,"order":438,"section":457},"\u002Fmanual\u002Frvm-statistics","RVM statistics","Track your ringless voicemail drops, see which were delivered or failed and why, and what they cost.",{"path":702,"title":703,"description":704,"group":696,"order":441,"section":457},"\u002Fmanual\u002Fscheduled-blasts","Scheduled blasts","Monitor every call and SMS campaign in one list, and pause, resume, cancel, reschedule or re-run them.",{"path":706,"title":707,"description":708,"group":452,"order":529,"section":457},"\u002Fmanual\u002Fscheduled-callbacks","Scheduled callbacks","Let your AI agent agree a callback time with a lead and call them back automatically at that time.",{"path":710,"title":711,"description":712,"group":528,"order":480,"section":457},"\u002Fmanual\u002Fshared-statistics","Shared statistics","Open a shared statistics link, see what it shows, and keep shared links safe.",{"path":714,"title":715,"description":716,"group":479,"order":717,"section":457},"\u002Fmanual\u002Fsms-agents","SMS agents","Create AI agents that reply to your leads' text messages, book meetings by text and follow up when a lead goes quiet.",14,{"path":719,"title":720,"description":721,"group":479,"order":722,"section":457},"\u002Fmanual\u002Fsms-campaign-config","SMS Campaign Configure","Link your registered SMS messaging campaigns to Bigly, choose a default, and update the messages those campaigns send.",15,{"path":724,"title":725,"description":726,"group":474,"order":441,"section":457},"\u002Fmanual\u002Fsms-campaigns","SMS campaigns","Send a text message campaign to a chosen group of contacts, now or at a scheduled time, and track sends, deliveries and replies.",{"path":728,"title":729,"description":730,"group":528,"order":441,"section":457},"\u002Fmanual\u002Fsms-statistics","SMS statistics","See how many texts you sent, how many were delivered or replied to, what they cost, and read every message.",{"path":732,"title":733,"description":734,"group":505,"order":455,"section":457},"\u002Fmanual\u002Ftags","Tags","Label contacts with tags, and use the Tags page to create, rename, merge and delete tags, see who carries a tag, and export those contacts.",{"path":736,"title":737,"description":738,"group":500,"order":485,"section":457},"\u002Fmanual\u002Fteam-members","Team members","Invite teammates to your Bigly account, add many at once, set their roles and permissions, edit their phone numbers and remove people who leave.",{"path":384,"title":740,"description":741,"group":479,"order":506,"section":457},"Test calls","Call your own phone with the AI agent, then review the recording, transcript and captured answers.",{"path":743,"title":744,"description":745,"group":534,"order":506,"section":457},"\u002Fmanual\u002Ftiktok-lead-ads","TikTok lead ads","Send leads from your TikTok lead generation forms into Bigly automatically.",{"path":104,"title":105,"description":747,"group":479,"order":748,"section":457},"Learn which actions your AI agent can take during a call, such as transferring, ending the call or sending a text, and how they're set up.",19,{"path":125,"title":750,"description":751,"group":479,"order":529,"section":457},"Voice prompt","Write the base instructions the AI agent follows on every call, and choose its voice, speech and timing settings.",{"path":753,"title":754,"description":755,"group":479,"order":756,"section":457},"\u002Fmanual\u002Fweb-calling","Web calling","Add a talk-to-us button to your website so visitors can speak with your AI agent from their browser, with no phone call needed.",17,{"path":157,"title":425,"description":758,"group":479,"order":759,"section":457},"Send AI call results, booked meetings and opt-outs to your CRM, Zapier or any other system the moment they happen.",18,{"path":761,"title":762,"description":763,"group":534,"order":490,"section":457},"\u002Fmanual\u002Fzapier","Zapier","Connect Bigly to thousands of apps through Zapier, using an API key to send leads in and webhooks to send call results out.",{"path":765,"title":488,"description":766,"group":767,"order":485,"section":768},"\u002Fmcp\u002Fai-settings","Ask your AI assistant to read or change the account-wide switches and limits that control how your AI agent calls leads.","AI agent setup","mcp",{"path":770,"title":771,"description":772,"group":767,"order":506,"section":768},"\u002Fmcp\u002Fcall-context-preview","Call preview","Ask your AI assistant to show exactly what your AI agent would say and do on a call, without placing one.",{"path":774,"title":775,"description":776,"group":624,"order":441,"section":768},"\u002Fmcp\u002Fconnect","Connect your AI assistant","Connect Claude, ChatGPT, Claude Code or another MCP-capable assistant to your Bigly account, and disconnect it when you no longer need it.",{"path":778,"title":587,"description":779,"group":780,"order":441,"section":768},"\u002Fmcp\u002Ffirst-day-followup","Ask your AI assistant to set up the step-by-step calls and texts that go out as soon as a new lead is added.","Follow-ups",{"path":782,"title":783,"description":784,"group":780,"order":485,"section":768},"\u002Fmcp\u002Ffollowup-sequences","Followup sequence","Ask your AI assistant to set up the recurring calls, texts and picture messages that keep following up with leads, and the working hours they run in.",{"path":786,"title":787,"description":788,"group":789,"order":485,"section":768},"\u002Fmcp\u002Fguided-workflows","Guided workflows","The seven ready-made workflows the Bigly MCP offers, what each one does, and how to start it from your AI assistant.","Reference",{"path":791,"title":792,"description":793,"group":624,"order":438,"section":768},"\u002Fmcp\u002Fhow-changes-work","How changes are made safely","Understand how your AI assistant reads your Bigly setup, previews every change, and only saves it after you confirm.",{"path":795,"title":796,"description":797,"group":624,"order":485,"section":768},"\u002Fmcp","Using Bigly with your AI assistant","Connect Claude, ChatGPT or another MCP-capable assistant to your Bigly account and configure your AI agent by describing what you want.",{"path":799,"title":420,"description":800,"group":767,"order":438,"section":768},"\u002Fmcp\u002Fintros","Ask your AI assistant to create, edit or delete intros, the opening lines and qualifying questions your AI agent uses on calls.",{"path":802,"title":803,"description":804,"group":789,"order":455,"section":768},"\u002Fmcp\u002Fnot-covered","What the MCP doesn't cover","The parts of Bigly your AI assistant can't read or change through the MCP, and where to do each of them in the app instead.",{"path":806,"title":807,"description":808,"group":624,"order":455,"section":768},"\u002Fmcp\u002Fonboarding-guide","Onboarding guide","Have your AI assistant load Bigly's onboarding guide, review how your account is set up, and walk you through what's missing.",{"path":810,"title":681,"description":811,"group":767,"order":441,"section":768},"\u002Fmcp\u002Fprompt-variables","Ask your AI assistant to add, change or remove the company facts your AI agent quotes on calls, such as your company name and offer.",{"path":813,"title":814,"description":815,"group":789,"order":441,"section":768},"\u002Fmcp\u002Freference-resources","Reference material","The reference documents Bigly gives your AI assistant, such as the voice and model catalog, the settings reference and the prompting guide, and how to use them.",{"path":817,"title":715,"description":818,"group":819,"order":485,"section":768},"\u002Fmcp\u002Fsms-agents","Ask your AI assistant to create, edit or delete the AI agents that reply to your leads' text messages.","Channels & integrations",{"path":109,"title":105,"description":821,"group":767,"order":529,"section":768},"Ask your AI assistant to set up the actions your AI agent can take during a call, such as transferring the caller, ending the call or sending a text.",{"path":823,"title":375,"description":824,"group":789,"order":438,"section":768},"\u002Fmcp\u002Ftroubleshooting","Fix common problems with the Bigly MCP, from connection and permission errors to changes that won't save and AI calls that are being blocked.",{"path":826,"title":750,"description":827,"group":767,"order":455,"section":768},"\u002Fmcp\u002Fvoice-prompt","Ask your AI assistant to edit your AI agent's call script, voice, language model and conversation timing, and to manage your saved prompts.",{"path":829,"title":754,"description":830,"group":819,"order":441,"section":768},"\u002Fmcp\u002Fweb-call","Ask your AI assistant to set up the website widget that lets visitors talk to your AI agent from their browser, and get the snippet to paste on your site.",{"path":832,"title":425,"description":833,"group":819,"order":438,"section":768},"\u002Fmcp\u002Fwebhooks","Ask your AI assistant to set up webhooks that send call results, transfers, bookings and opt-outs to your CRM, Zapier or any other system.",1793104959403]